Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7,460 reviews
PuppySpotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 5,482 reviews with 5 stars · Clear filters
The delivery drivers kept me informed with text. They let me know they would be an hour earlier than they thought.
By Robin
Response from PuppySpot· Feb 17, 2026
We're happy to hear that our delivery team kept you informed and updated about the early arrival. Thank you for your positive feedback!
PERFECT FROM START TO FINISH AND I COULD NOT BE MORE EXCITED EVERY TIME I WRITE OR CALL, IT IS HANDLED LIKE ANGELS SO PERFECT!!!!!!!!!
By Nicole C.
Response from PuppySpot· Feb 17, 2026
We are so happy to hear that your experiences have been perfect from beginning to end! We appreciate you taking the time to leave us this amazing feedback.
They did what they promised to do and puppy was bright and happy upon arrival.
By Elizabeth S.
Response from PuppySpot· Feb 17, 2026
We're happy to hear that the puppy arrived bright and happy, and that we fulfilled our promises. Thank you for your positive feedback!
Good website, representative I talked to was very helpful, and delivery all went smoothly - this is our third Puppyspot purchase and all three experiences were great and a fortunate option for those of us in California with no other options to buy a puppy
By Fred
Response from PuppySpot· Feb 16, 2026
We're so happy to hear that our representative was helpful and the delivery went smoothly! It's wonderful that you've had three great experiences with us. We appreciate your positive feedback!
Everything went just as promised !
By Rosemarie M.
Response from PuppySpot· Feb 16, 2026
We're glad you had a positive experience, and we appreciate you taking the time to share your feedback with us.
PuppySpot kept me posted every step of the way. It was a great experience working with them and I would recommend them to anybody that is looking to bring home wonderful bundle of joy!
By Robin D.
Response from PuppySpot· Feb 16, 2026
We're happy to hear that you had a great experience and appreciate you recommending us to others looking for a wonderful companion. Thanks for your feedback!
Everything was perfect from the first call to my delivery no more words to be said great experience
By Geri G.
Response from PuppySpot· Feb 16, 2026
We're happy to hear that you had such a great experience with us, from the first call to the delivery. Thank you for your positive feedback!
So far good experience, how ever a response to 3-4 phone calls would be nice. When you call and have question the people answering don’t always have answers and say you will get a call back in 24 hrs, but thats not true. That needs to change asap, alot of reviews say the same thing, someone is not doing their job, or you don’t have enough staff.
By Patricia W.
Response from PuppySpot· Feb 17, 2026
Thank you for sharing your feedback. We understand how frustrating it can be when callbacks don’t happen as expected. We appreciate the opportunity to connect with you and are continuing to assist to ensure your questions are addressed. Please know we take this feedback seriously and are here to support you.
