PuppySpotReviews of puppyspot.com

From the initial call the person on the phone was evasive about basic information. She kept repeating who they are but wouldn’t offer any information about the puppy. She got angry and ended the call. Please do your homework before falling in love with a picture.

Here is why rather than using PSpot you should go on the AKC and USDA websites and contact and buy from breeders you can interview, ask for videos, etc.. Yes it will take you some work, but this will be a member of your family. - PSpot is just a broker. They do no inspections or investigations of these breeders or the vets. P Spot does everything they can to keep you from knowing who your breeder is. If you really press P Spot after several tries they may allow you a conference call with the breeder. They will be on the call and they will not let you ask ANYTHING about the identity of the breeder. How far does PSpot take hiding the identity of the breeder & vet ? On the form they send for you to approve shipping of the puppy they intentionally cut off the breeders and vets names. I knew those names were at the bottom of the form so I asked PSpot to fax it to me. They refused. As a lawyer I consider this intentional misrepresentation of material information which vitiates their “arbitrate in Florida” provision. -If you know the name of the breeder you can check their public USDA inspection reports, State reports, and reviews. If I had known I would have asked for a video of the kennel, which would have shown the sanitary conditions that lead to Giardia. I have had Giardia it is a very nasty parasite and very hard to get rid of. It will really screw with your G.I. track for a long time. Yes it can be transmitted to humans and other pets. - PSpot marks up the price of the puppy by about 100 %, that, and their lack of any inspection by PSpot, is why they don’t want you to know the name of the breeder. - Any competent breeder can arrange for the same shipping that P Spot provides. PSpot provides no real service here, especially when you examine their “warranty” . Look at the limitations in their “warranty” and see if you don’t think that this is a company that expects to be sued and has something to be concerned about.

My heart just dropped after reading some of these reviews. I went with Puppy Spot assuming I would get what I played for. Wrong! They were nice until they got my money then communication stopped, two failed attempts to deliver my baby which we purchased over month ago. No one calls me back or takes any responsibility for my puppy not coming home. I am still waiting and a third attempt has been scheduled. I feel emotionally drained and would just advise anyone looking for a fur baby to really do your research and avoid Puppy Spot if possible. 9/24/20-Update After several requests to speak with a supervisor, a member of the management team contacted me. He listened to what I had to say without interruptions and was empathetic to my expirience. I give him credit and greatly appreciated the fact that he took responsibility for the lack of communication and the mishandling of what had occurred. He explained what had happened with the failed attempts to receive my baby and he offered to reimburse part of my cost to compensate for all the issues with travel. I am happy to say that my little TJ made it home a couple weeks ago and is adjusting very well. I believe that had Puppy Spot taken the time to communicate with me from the very begining, my expirience would have been very different. I was reimbursed as I was promised so I have updated my review as I said I would.

Stopped caring about us as soon as they received their money. Charging way too much for puppies. We talked with the breeder at pick up and she said she charges $2200-2500 and we paid over $3600. Never doing business with y’all again.

Do not buy from this vendor and that is what they are, not "concierges" in any way, shape or form. Puppyspot salespeople are immensely charming UNTIL they get your credit card number. Then, communication goes awray and the breeder, the so-called travel team, and the salespeople must fall into a coma about travel arrangements, paperwork and where the states are in relation to one another and how to transport animals SAFELY which is their supposed business. From Michigan to the East Coast proved to be such an enormous struggle for the breeder whom Puppyspot was fast to blame that we had three Airbills, no dog on one trip to the airport (this one was when the breeder "forgot" some of the paperwork if you can believe that) and a refusal to put a puppy, a baby animal, on a faster and safer flight. All of the terrible components that make up this company are to blame..the sales, the travel and the breeders. To raise peoples' expectations and then dash them because they don't know how to do ethical, even efficient, business is sad. We remain without our dog, most of the money refunded (claimed we received a petpack - hasn't even arrived) and broken hearts but better that than traumatizing a puppy.Do not purchase from this company. I wish and sadly so that we had read and digested the negative reviews because they are all true.

I DO NOT recommend Puppy Spot. Initially, I read reviews about Puppy Spot and saw a lot of mixed good and bad. Blindly optimistic we made the decision to go through puppy spot in hopes that the bad reviews were very uncommon experiences. At first, getting our puppy seemed great. The sales "puppy concierge" was very responsive with all my questions, quick to reply, eager to help I felt so lucky that she was our sales concierge. After our purchase, everything drastically changed. We made our purchase on July 28th and did not receive our little guy till August 27th although our puppy was 8 weeks on August 1st. Here is what happened in between our wait - there was awful communication. Every time I reached out on the app I received a generic response with absolutely no substance of information. I wanted to know about how long it would take for us to finally have him home and the answer was basically, we'll let you know stop asking. Eventually when I asked too many questions they stopped responding to me on the app. I went 3 whole days without a response on the app. I had been told his vet check would be 2 days before he leaves. I felt comforted that they were going to make sure he was safe and healthy enough to travel. WRONG. We got news of his vet check and thought great, he's leaving in two days. Turns out he would leave a week after. At one point I heard two days after the vet check he would leave, someone else told me 5 days after the vet check and then it was 2 - 5 business days. Is a puppy incapable of getting sick on the weekend? Ridiculous. They also told me to travel from South Dakota it would take 2-3 days, this already seemed like a long time to me but once again I thought he was going to get a vet check right before he left. They then gave me a travel window of SEVEN DAYS so of course I called and they had made a "mistake" so I did not believe them and asked to speak to the breeder to confirm he would not be traveling for seven days. It ended up taking him 5 days to get here, not the original 2-3 days. They also had given be a window from August 18th-August 24th in the beginning of August so you would think that with that much notice they would start working on getting him here, but no he did not leave until the 27th. I do not trust puppy spot and I think it is a huge risk and unnecessary stress and money to go through them. We thought this was the safest way to get our puppy and we unfortunately were very wrong. These people are incompetent and by no means do I trust that they review and research all their breeders. I think it is a game of chance if you get a healthy pup or not, a chance that you should not be willing to take. Although, I am happy our puppy is safe and home now I would not recommend Puppy Spot to my worst enemy.

If I could give zero stars, I would. We purchased a puppy, paid $800 extra for the premium delivery service. Over the course of a month, we received numerous updates about our growing pup, including pictures. Our kids were excited, we purchased the food recommended by the breeder, not to mention bed, bowls, leash, etc. Then puppyspot called us and said there was trouble with the delivery route and they could not deliver the dog. They said that the dog was in Florida and that it was too hot there for the dog to travel (but ... they knew where the dog was when we purchased it!). No apology, no alternative suggestion - just told us they couldn't give us our dog that we were all prepared for. Kids are devastated. Not even a discount for purchase of a different dog, or the ability to look out for similar dogs we would like. Absolutely terrible experience.

I inquired about a puppy, and one of the sections to fill out says "Tell us a little about your home and family", not "Do you have any questions?" So I told them about my home and family... as was asked of me. Also there was an extremely short character limit on the inquiry fill out, so there was no room for questions. These puppies are EXTREMELY overpriced, so my main question was: Are the prices negotiable? Like, I was honestly in disbelief at the prices, and could not fathom that they were real for just the puppy and nothing else. I was expecting they were the upper bound if you chose fancier travel options for the puppy instead of picking them up or something. Anyway, when I received the call, I asked this extremely simple question and was met with a rant from the representative about "why did I inquire when I wasn't interested" and why I wasted the time of workers like herself that worked "7 days a week for 15 hours". And why I "hadn't mentioned the question in what I had typed on the inquiry." A simple "No, I'm sorry but there is no negotiation on price. Thank you for your interest." would have sufficed. I just felt very belittled, and honestly, it took more time to rant at me than it did to say the above mentioned. I have literally no desire to ever use this site again after being belittled for asking that question.