Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7,460 reviews
PuppySpotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 5,482 reviews with 5 stars · Clear filters
Getting Ollie was so easy. I knew I wanted a female toy poodle puppy. I fell in love with her photo. Once I contacted puppy spot about her, everything was easy. Ollie arrived 3/12 and the love has grown. She is the perfect puppy and dealing with puppy spot was so ADT.
By Connie
Very well done in terms of the service and transaction. The Puppy was in great shape when i picked him up at the airport. He has settled in nicely.
By customer
Excellent Service in all areas. Highly recommend
By Louis W.
We decided we wanted to add a boxer puppy to our family while we’re in quarantine since it’s the perfect time to puppy train. From the beginning, customer service was amazing. We ran in to a bit of a hiccup with puppy transport. Originally, he was supposed to arrive in two weeks, but due to travel issues because of COVID, it was going to be a month. I called and Erin Veloz jumped to the rescue. Not only did she spend two hours on the phone with me, but she coordinated the breeder to meet me halfway between them and us. For reference, we live in Orange County and the breeder was in Indiana. Our perfect boxer puppy arrived today (less than two weeks since we bought him), and we couldn’t be happier. Thank you PuppySpot, but more importantly THANK YOU ERIN VELOZ! Incredible customer service.
By Renee
Excellent first experience with PuppySpot! While crazy times are upon us (COVID-19) who could have imagined the dog flight/airport restriction would have come into play. It was communicated appropriately and we got our little puppy on Monday instead of a Friday. She arrived healthy and happy. The PuppySpot app we downloaded really helped with details and communication. Our Black Lab is already fetching a ball and regularly does her business outside. Great dog behavior for a 18 week old puppy we just got this week. Couldn't be happier!
By Jill W.
It was a pleasant experience working with your staff and the valuable info I got from you in the choice of the puppy we got. the only complaint I have is the third party pet is a very deceiving part of your org. I felt I was lead to believe I was getting what they were offering me as part of the cost with the puppy until they told me the cost , I was glad I got it refunded back because I received the same info from the breeder at that was no charge.
By Howard D.
Great communication. Adapted pick-up as I requested. Fabulous pug puppy.
By Barbara C.
Easy process. Very helpful. Easy to contact. Always get a reply. Would recommend to anyone. Love my pup
By Giovannie S.
