PuppySpotReviews of puppyspot.com

AWFUL CUSTOMER SERVICE, no one communicates with you after you choose your puppy except to tell you oh they’re showing up in a few days. also lied about delivery. i paid to have her delivered to my house and i had to go to airport. my dog also showed up with a skin infection.

I ordered a cava poo puppy and went through and paid for and was sent the travel arrangements. I arrived at the airport to pick up puppy and the puppy that they sent was a wiener dog and I ordered a cava poo. I contacted them and they did figure out that my puppy was sent to someone else. The person that received my puppy would not return it and send it to me. They said there was nothing they can do. It was the worst experience, and they were very unhelpful, and did not compensate me for my time taking off the day and driving 100 miles to the airport and returning the day before Thanksgiving. Absolute worst company ever would never use again.

I will never use PuppySpot again. In fact, I wish someone had written this review and warned me before I lost nearly $5K & went through a painful emotional rollercoaster. What you should know about PuppySpot: 1. They are not puppy experts—they advised that I get a male-female to raise as bonded pair where that should NEVER be done for the breed. 2. They don’t check on living conditions —one of my puppies were raised entirely indoors, allowed & trained to potty on hardwood floors which made the transition to home living & potty training incredibly challenging. 3. That same puppy, was allowed by breeder to chew & ingest plastic—PuppySpot didn’t see anything wrong with this and called me hysterical, even though my vet said it could lead to intestinal blockages and THOUSANDS of dollars in surgery and medical charges. 4. Puppies live in unsanitary conditions—One of my puppies couldn’t fly b/c he had a terrible case of worms. They couldn’t clear it and flew him anyway, leaving me with $100’s of vet bills & endangering his long term health. 5. Behavioral problems originating with breeder become your problem—the breeder for one of my puppies didn’t socialize my puppy properly, imparted no discipline nor dealt with aggressive behavior. When he came home he was aggressive towards my other puppy, didn’t accept training and would repeat bad behavior over and over. PuppySpot said I should hire and pay for a trainer as neither they nor the breeder was liable for his aggression. 6. YOU WILL NOT GET YOUR MONEY BACK—PuppySpot will re-home the puppy back to the breeder but will not reimburse you A CENT. Which works out great for them because they will turn around and sell that puppy again. There is NO SITUATION—even if the puppy was raised in unsanitary conditions, made untrainable by the breeder or made sick by the breeder—You will not get any money back. 7. Breeders get paid about 50% of what you pay PuppySpot—The up-charge from PuppySpot is considerable, especially as all they do is coordinate logistics BADLY. I was handed from one person to the next, they didn’t schedule flights for my puppies that were convenient for me and never provided any of the information I needed. In fact, I only got communications from them when things went wrong and it had become an emergency. That NIGHTMARE is what you are paying THOUSANDS of dollars for. It’s a total rip off for the breeders who are actually doing the work. Go online and find a breeder you like. Skip Puppyspot. They are a rip off, making excuses to keep you hard-earned money and harm puppies.

I wish I had listened more seriously to the warnings and reviews on Puppy Spot, but I didn't. Instead after I paid $3500 for a 11 week old malti-poo, which arrived on 11/3/22, it died on 11/6. We are beyond disappointed and heartbroken. We are long term dog owners and did everything up to standard once we received the puppy. But from the start the puppy seemed listless, not eating. Puppy mills are never good and I would never do business again like this.

I inquired about a puppy on puppyspot. On the website, it said that the puppy was in California (which is where I am located). A rep called me and refused to tell me where the puppy was located, she kept interrupting me and saying that “none of our puppies are in California”. I asked again where this specific puppy was located, but she refused to answer. She was extremely rude. When we hung up, I called the number on their website and it was a disconnected number. Super shady! Avoid this company!!!!!

Wow so here is the issues with puppy spot. this company acts like they care to get you to purchase a puppy. But when they have your money that goes out of the window. I was lied to by several puppy managers about transportation for our puppy. After several lies the breeder contacted me right before we were going to cancel the transaction. I drove to Indiania and picked her up. I have tried to contact the CEO and other members of the board with no success. We will never use Puppy Spot again and will discourage everyone we know to do the same. Just bad business and TERRIBLE customer service.

Our puppy was sick when we met the carriers and the following day had to take to the animal emergency room. When we tried to contact PuppySpot we were on hold for up to an hour and never talked to a person. We did email and text but never heard from anyone until American Express put a hold on the payment. Amazing how fast they responded then. This is the 3rd and "LAST" puppy we will purchase from them.

I received Otto with blood in his urine, and he is currently in a animal hospital on Brown Ave animal hospital, Manchester, Nh. #603-666-6677. I have been charged $2,400.00 so far and hope the anti-biotics will help him get better. I was told by the breeder that you insure him for 30 days. I changed Otto's name to Louis, or Louie, to inquire about him.