PuppySpotReviews of puppyspot.com

Hard getting in touch with them. Didn't get an answer to my questions after I paid for my puppy. Never let me see the puppy beforehand. And Didn't get to see the parents of puppy. I was told the parents were 3 and 4 lbs. And my puppy is over 5 lbs already. They lied about everything.

This was the most horrible transaction I have ever encounter. I have had Bella (tovah) since Feb. of this year. I went to Ohio to get her and upon returning to my home state of Arizona, within 24 hours she was in an emergency pet hospital in Las Vegas. After she spent 2 days and close to 3,500.00 in vet cost they offered me $150.00 towards the cost. I sent all the bills and gave them all the vet information so they could reach out to the vet. That was Feb 6th, and for 6 months I tried to get them to keep their word with the less than 14 day they cover the cost. Not so. they fight you the entire time in hopes you give up. I didn't i pushed forward and got the Presidents email address along with the other members and send them all the emails with the company. Additionally i filed a complaint with the BBB and started small claims court. 2 days later i received a call from the head of customer relations, I advised him of all the wrongs this company is committing... Double charging for the care package, the breeder pays for all the fees. They hide the real numbers for the experience with them... The sales rep's are on comission which is why you get tons of follow up before the sale and nothing after. They don't care about the animals only the money. Within 4 hours they deposited all the money i had spent on Bella. I am still going with small claims as Bella has a spine deformation which can cause issues later on... After speaking with a lawyer they advised I'm entitled to all money spent, including my travel and hotel and food. As I didn't get the healthy dog they sold me on line...

I told the salesman that I wanted a dog to go ahead and have puppies with my other dog at home. And now that I have purchased the dog. They forgot to tell me that in the terms and condition which was never told to me before the purchase. And they also forgot to tell me about That she had a hernia which is a hole in her stomach which means they dont recommend puppies and she needs surgery and I took her to the vet and it has giardia Which now my son has and had to take off the last 2 week's of school as well as my other dog getting it which both need to take medication. So i definitely didnt get a healthy puppy nor would i have purchased her under those conditions I paid $4300 for a dog that I could have got at the breeders which they got it for 2100 or less also according to the breeder he stated to me that puppy spot is suppose to inform of these things thats what he pays them for also when The puppy was delivered. I asked the transport company if there was anything wrong with the puppy or anything I had to worry about. And he told me there was nothing that. He knows as everything is in the ziploc bag of the paperwork and if you have any questions to call puppy spot. And they do not want to do anything about the situation to correct it. I would highly make sure if you buy a puppy from puppy spot. That you get all the details in all the records before you purchase or make a loan to get your puppy as they will do nothing for you.

Purchased a goldendoodle for 2,979.95 and then i got a call days later saying the dog was already sold by the breeder. Then when I went back on puppy spot they had photos of the dog I purchased stating that the dog is already home and playing with its owners. I feel completely scammed and they will not answer my phone calls. They also have not refunded my credit card. If i don't get my refund or hear back within the week I will be seeking legal action.

We adopted a puppy despite the mixed bag of reviews. We were hopeful that rumors of puppy mills and unhealthy puppies were rare and unlikely. We had high hopes at the start of this process and although sadened by the results of our puppys evaluation.. we still are hopeful that puppy spot will do right for our puppy and us. Puppyspot makes bold claims that these dogs are evaluated head to toe before transport and even bigger claims that they ensure the breeders they work with are accredited and respected. Having just lost one of our dogs weeks prior, we were excited and looking forward to getting a healthy, happy puppy. Everything went perfect in terms of purchase and transportation through pick up. We got home after an hour drive and took our puppy outside to go potty. We immediately noticed she walked crooked but we assumed it was because she was still figuring out her puppy legs at 18weeks old. As the hours progressed we realized the puppy had a visibly crooked hind leg that was also quite visibly shorter than the other. Something wasn't right we knew it immediately.. but how, we thought, since puppy spots doctors evaluate these puppies "head to tail"? How wasn't this noticed, we asked ourselves. I quickly checked our paperwork and realized we were never given her records.. strange, i thought but maybe human error. I emailed puppy spot to let them know our concerns and scheduled a next day appointment with our primary, trusted vet. Our suspicions were validated.. something is wrong with the leg.. $300 spent for shots and a physical with recommendations for x-rays given the visible and physical deformity. I again updated puppy spot and they advised that we 1-get a second opinion and 2-proceed with the xrays as a diagnosis is required before they can discuss next steps. Okay, we agreed to follow the advised protocol and followed up with next steps. The results are disheartening to say the least.. We met with a secondary doctor in our vets practice. She too conducted a physical and agreed the puppys leg is crooked and a full inch shorter than her adjacent leg having measured the precise difference. We then took x-rays $500.. our doctor reviewed them and was shocked to see that our puppy has an old break that had never been treated and had already calcified in the incorrect place. Though Radiology review is pending the break is so visible with and without xray that our doctor is confident they will come with the same diagnosis. I contact puppy spot again indicating this news, rightfully disappointed and saddened that our 4lb dog had gone through such pain without notice from the breeder nor their accredited doctor. How? Now we begin the uphill battle of next steps.. our puppy requires evaluation by an orthopedic specialist.. more $$ out of pocket after having already spent over 3k to get her.. with no guarantee of reimbursement of either her costs nor bills from all our doctors visits. What we know now is that surgery is highly inevitable for the longevity and integrity of our girls health. The damage is done.. discussions of possible amputation have begun as the break has stunted growth through the remainder of the leg and atrophied. How does this happen? How does a breeder have our puppy for ~18 weeks and not notice she is injured? Keeping in mind the puppy got her vaccines and SCREAMED at the pain.. as she did during x-rays. How are we to believe that the breeder is not running a puppy mill or breeding in a negligent environment? How are we to believe that our sweet girl truly was evaluated and palpated by a doctor head to tail and this was overlooked in human error when the injury and impact of the injury were so visible to us in the first hour of receiving our puppy? Something just doesn't make sense. Our case is still open and perhaps our review will change once we are able to connect with the health team through puppy spot.. which we haven't yet as they require more paperwork before we speak. We hope to come out the others side of this able to praise puppyspot for their integrity and commitment to the animals they facilitate sale of. We hope puppyspot will take our claim seriously and not only reimburse us for the costs of our puppy but also the accrued fees we are burdened with as a result of this negligence. Again, our review is subject to change but for now as we await next steps and integrity from puppy spot we have to give 1star... nothing is adding up. I believe in human error but it should be limited to one human and certainly should not have been missed from 18 weeks by the breeder let alone an accredited professional who was required to evaluate my puppy "head to tail".

5 month old cavapoo puppy arrived traumatized. Will not go to the bathroom outside at all. Scared of leash. Doesn’t eat kibble that Breeder said he ate. Lots of other behavior. Do not think puppy was taken care of. Like getting a rescue dog. It is going to take tremendous amount of training.worst part puppy spot didn’t return my calls for 3 days even though concerned about not eating or drinking. Refused any treats. Ears dirty😞good thing he is cute and wants loving.

Our dog arrived with an ear infection and her vaccinations were not up to date.

We recieved a dog that didn’t look like the photo. She came with giardia, worms, double ear infection, hernia, and a whole host of medical problems including severely under weight. Despite medications she passed away within a week. Puppy spot made some big promises to get us to purchase a puppy and then fell flat on those promises. They would not even reimburse us for the medications and flat out refused to replace or refund when the puppy passed despite having medical records and complete documentation. This was truly a nightmare for my children and our family. Don’t be fooled like we were find someone local. These puppies are coming from puppy mills and puppyspot could care less. Don’t believe their lies in the responses to the bad reviews as we did. It’s all true!