Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7,460 reviews
PuppySpotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 5,482 reviews with 5 stars · Clear filters
Great service. Everything was clearly communicated and the transport of my new baby went extremely seamlessly. Would absolutely recommend!!
By Heather M.
Response from PuppySpot· Jul 20, 2026
We're so happy to hear that everything was clearly communicated and the transport of your new baby went seamlessly! Thank you for your recommendation!
Everything was great from the start, communication, explanations, what the process was and to the final transportation. The total experience was amazing. Everyone involved in my journey was absolutely top notch and could not be happier, thank you all for your great service!!!
By Jon W.
Response from PuppySpot· Jul 20, 2026
We're so happy to hear that your entire experience, from communication to the final transportation, was amazing! It's wonderful to know that everyone involved provided top-notch service. Thank you for sharing your positive feedback!
The communication was effective at each stage of the puppy's movement. The only thing I want to mention is that the transport was late. However, they called and said they would be late. Upon giving the puppy to me, the other person sprayed it, which was overwhelming. It was a negative mark for my review. Please tell them that the dog spray is too much for the little pups and the new owners. .
By Vivian
Response from PuppySpot· Jul 20, 2026
We appreciate you sharing your experience and are glad to hear our communication was effective. We sincerely regret the delay in transport and the overwhelming use of dog spray during the puppy's handover. We understand how this could be distressing for both the puppy and new owners. We are taking your feedback seriously and will address the issue of dog spray use with our team to ensure a more considerate approach in the future.
True concierge service. This is the second puppy that I’ve gotten from Puppyspot. Communication was great and response is immediate. Monte arrived healthy, happy and with all paperwork. I can tell that he was raised with love!
By Tracey R.
Response from PuppySpot· Jul 19, 2026
We're thrilled to hear about your positive experience and that Monte arrived healthy and happy! It's wonderful to know our communication was great and that you feel he was raised with love. We appreciate you choosing us again!
Company sent me great updated on my puppy along the way.
By Nikki B.
Response from PuppySpot· Jul 19, 2026
We're so glad we could keep you informed about your puppy! We appreciate your kind words.
Excellent service and very easy to coordinate. I also love the people they entrust for delivery. This is my second time receiving a puppy from PuppySpot and I will continue to use them.
By Brittany O.
Response from PuppySpot· Jul 19, 2026
We're so happy to hear you had excellent service and found coordination easy! It's wonderful that you love our delivery partners and that this is your second positive experience. We appreciate your continued trust!
Excellent and constant communication regarding our pupper - how he was doing, updates on when we could pick him up, etc. Delivery was excellent, and the delivery men were very professional. This is our third pup through PuppySpot, and we're just as pleased this time as we were with the other two.
By ANDERSON
Response from PuppySpot· Jul 19, 2026
We're so happy to hear about your excellent experience with us, especially the constant communication about your new pup! It's wonderful that this is your third positive experience with us.
I had an absolutely wonderful experience using PuppySpot to find my new Golden Retriever puppy. They provided excellent customer service and made the entire process of connecting with a reputable breeder incredibly smooth and stress-free. My puppy was delivered safely all the way from Missouri to Louisiana. I couldn't be happier with their service and highly recommend them to anyone looking to bring a new furry family member home!
By Michelle
Response from PuppySpot· Jul 18, 2026
We're so happy to hear you had a wonderful experience finding your new Golden Retriever puppy! It's great that our customer service made the process smooth and stress-free, and that your puppy arrived safely. We appreciate your high recommendation!
