Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7,460 reviews
PuppySpotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 5,482 reviews with 5 stars · Clear filters
Delivery service was great. Communication with Puppy Spot was also great. Phone staff was very helpful.
By Cheryl C.
Response from PuppySpot· Aug 8, 2026
We're so happy to hear that our delivery service and communication were great, and that our phone staff was helpful! Thank you for your wonderful feedback.
My experience with PuppySpot had a bit of a rocky start. Early on, some of the communication and responses felt a little dry, and I had a few concerns along the way. However, once I communicated those concerns, the experience completely turned around. The team became much more responsive, kept me informed, and made sure everything came together successfully. Most importantly, Stella arrived safely, happy, and exactly as expected. I really appreciate how PuppySpot listened to my concerns and followed through. What started with some uncertainty ended up being a great experience, and we couldn’t be happier to finally have Stella home!
By Ed R.
Response from PuppySpot· Aug 8, 2026
We appreciate you sharing your detailed experience with us. We understand that the initial communication was not as smooth as it should have been, and we acknowledge your early concerns. We are truly glad that once those concerns were brought to our attention, our team was able to improve the experience and provide the responsiveness and information you needed. It means a lot to us that you felt heard and that we were able to successfully bring Stella home to you, safe and happy. We are so pleased to know that what began with uncertainty ultimately became a great experience, and we are thrilled that you are happy with Stella!
I love everything about Puppy Spot. Very professional & attentive to all my questions & concerns. The only thing I don’t like it that needs to change is their customer service call center. People answering the phones that don’t speak good english. It makes it appear that Spot Puppy might be a scam. It would be better to keep your call center in house. Our Toy Poodle is absolutely perfect & you can tell the breeders really took great care of her. We adopted Candy & renamed her Charlee Ann. We are in love with her.
By Karen C.
Response from PuppySpot· Aug 8, 2026
We're so happy to hear how much you love Charlee Ann and that our breeders took such great care of her. We truly appreciate your positive feedback regarding our professionalism and attentiveness. We also understand your concerns about the call center experience and appreciate you bringing this to our attention. We are always looking for ways to improve our services and your insights are valuable.
Good Communication and Organization from beginning to end.
By Terry C.
Response from PuppySpot· Aug 8, 2026
We are so happy to hear that our communication and organization met your expectations throughout your experience with us. Thank you for your kind words!
I had a fantastic experience with my baby
By Maria Luisa T.
Response from PuppySpot· Aug 8, 2026
We're so happy to hear you had a fantastic experience with your baby! We appreciate your kind words.
From day one they would keep me up to date with everything send me emails that would help me with my puppy when he got home and the drives Clinton and Dalton they were great when they dropped him off thank you for everything
By Carla S.
Response from PuppySpot· Aug 7, 2026
We're so happy to hear that you were kept updated and received helpful emails for your puppy! It's wonderful that our drivers were great during the drop-off. Thank you for your kind words!
This is the second puppy I get from PuppySpot and their service is really good. Communication is excellent and their partnership with Premier Pet Transport is Too Notch! Thanks again PuppySpot
By Ivan V.
Response from PuppySpot· Aug 7, 2026
Thank you for choosing PuppySpot again! We’re so glad you had another great experience and appreciated the excellent communication and Premier Pet Transport. Thank you for trusting us with another addition to your family!
They kept we informed of everything going on with my puppy & provide resources.
By Sandra L.
Response from PuppySpot· Aug 7, 2026
Thank you for your feedback! We’re so glad you felt informed throughout the process and found the resources helpful. We appreciate you choosing PuppySpot!
