Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7,460 reviews
PuppySpotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 5,482 reviews with 5 stars · Clear filters
Kept in contact. Did everything that you said you would. Delivery was on time. Staff was polite and helpful.
By William T.
Response from PuppySpot· Sep 17, 2026
We're so happy to hear that our communication, timely delivery, and polite staff met your expectations! We truly appreciate your kind words.
perfecto es mi mejor amigo mi bebe
By Dayana B.
Response from PuppySpot· Sep 17, 2026
Thank you for sharing your feedback! We’re so happy to hear that your puppy has become your best friend and such a beloved part of your family. It means so much to know how special your bond is, and we wish you both many wonderful memories together! ¡Gracias por compartir tus comentarios! Nos alegra muchísimo saber que tu cachorro se ha convertido en tu mejor amigo y en una parte tan querida de tu familia. Significa mucho para nosotros saber lo especial que es el vínculo que comparten, ¡y les deseamos a ambos muchísimos recuerdos maravillosos juntos!
Great puppy, quick to respond to my questions.
By Greg T.
Response from PuppySpot· Sep 16, 2026
We're so happy to hear you're enjoying your new puppy and that we were able to assist you promptly with your questions! Thank you for your wonderful feedback.
Informative and responsive customer service from start to finish. I was nervous ordering a puppy from a third party but PuppySpot made the entire experience comforting and exciting. They were constantly giving me updates and they responded almost immediately to every email or question I sent them. We chose to have her delivered to our home which I thought was fairly priced (and very convenient) given her breeder was halfway across the country. She arrived about 15hrs ahead of schedule and they gave me a bag of her food and all of her medical records. She was happy and clean upon arrival. The vet confirmed she also had her microchip in her and was in great health. I’m so glad we trusted PuppySpot and I highly recommend.
By Travis
Response from PuppySpot· Sep 15, 2026
We are absolutely thrilled to hear about your wonderful experience! It's fantastic to know that our customer service provided you with comfort and excitement throughout the process, especially when ordering a puppy from afar. We're so glad your new family member arrived safely, happily, and in great health. Thank you for your trust and kind recommendation!
I would definitely use them again.
By Susan H.
Response from PuppySpot· Sep 15, 2026
We're so glad to hear you had a positive experience and would use us again!
They always responded to my requests and questions, which made me believe they were trustworthy. They took care of us from the beginning to the day of puppy delivery and even after. The puppy was exactly what I expected through all the pictures on PuppySpot app. I was really pleased with all my experience.
By Tomomi B.
Response from PuppySpot· Sep 14, 2026
We're so happy to hear that our team was responsive and trustworthy throughout your experience! It's wonderful that we could take care of you from beginning to end, and that your puppy was exactly what you expected. We're truly pleased that you had such a positive experience!
Everything went exactly how u layed it out Thank you Our puppy is incredible
By David M.
Response from PuppySpot· Sep 13, 2026
We're so happy to hear that everything went smoothly and that your new puppy is incredible! Thank you for sharing your positive experience with us.
There was a lot of information leading up to the date. And the puppy was exactly on time after confirmation of a scheduled delivery time.
By Nichole K.
Response from PuppySpot· Sep 13, 2026
We're so glad to hear that the information provided was helpful and that your puppy arrived promptly as scheduled. Thank you for your kind words!
