Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7,460 reviews
PuppySpotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 5,482 reviews with 5 stars · Clear filters
great service and made adoption an easy process.
By DOUG M.
Response from PuppySpot· Dec 3, 2025
We're happy to hear that the adoption process was easy with our service. Thank you for your positive feedback; it means a lot to us.
We recently adopted a Cavalier King Charles Spaniel through PuppySpot, and our experience has been outstanding from beginning to end. A few weeks before the scheduled arrival, PuppySpot proactively informed us that the breeder had identified a minor congenital issue. They were completely transparent, provided all the details we needed, and gave us the space to decide whether to proceed. We truly appreciated their honesty and the respect they showed throughout that conversation. When our puppy arrived, she experienced some stress from the long journey and required brief medical attention. We reached out to PuppySpot, and they were supportive, responsive, and stayed in communication the entire time. They genuinely cared about her well-being and assisted us with the unexpected medical costs that came up. Their professionalism and willingness to help made a challenging moment much easier for our family. Today, our little girl is healthy, happy, and absolutely adored. She looks exactly like the photos we fell in love with — something we were unsure about at first — and her personality is even sweeter than we imagined. PuppySpot delivered on everything they promised: clear communication, accurate information, and a beautiful puppy who has become a cherished part of our family. Based on our experience, we would confidently recommend PuppySpot to anyone considering adoption. Their transparency, customer service, and genuine care for both families and puppies truly set them apart. We would not hesitate to work with them again in the future.
By Lou & S.
Response from PuppySpot· Dec 3, 2025
Thank you so much for taking the time to share your experience with PuppySpot. We are truly grateful for your thoughtful feedback and thrilled to hear how well everything came together for your family. We’re also happy to hear that our team was able to support you during your puppy’s initial adjustment period. Travel can be stressful for little ones, and we’re glad she received the quick care she needed and that we could be there for you during that time. Most of all, we’re delighted to know that your sweet Cavalier is now thriving, happy, and loved. Seeing our puppies become cherished members of their new families is exactly why we do what we do. Thank you again for your trust and for recommending PuppySpot to others. We wish you and your beautiful girl many years of joy, laughter, and unconditional love. If you ever need anything in the future, our team is always here to help.
PuppySpot delivered Charlie the evening before scheduled and the process was seamless. The puppy, Charlie, was well cared for and interacted with us and our other two pets and Charlie is well adjusted and fits right in
By JustAnswer C.
Response from PuppySpot· Dec 1, 2025
We're happy to hear that the delivery went smoothly and Charlie is doing well. It's wonderful to know he's fitting in with your family and other pets. Thanks for your feedback.
After almost 3 weks after my order I had not heard about travel plans. I called and that started the ball rolling. Within 5 days I had my puppy. Once the process started it was seamless. The puppy arrived and was delivered safely by James from Pet Premier. All of the medical records and information from the breeder was provided. We love our new puppy.
By Gene F.
Response from PuppySpot· Dec 1, 2025
We appreciate your feedback and are glad the process was seamless once initiated. We're happy your puppy arrived safely and you love your new family member.
We had a great experience with puppy stop Andres was very patient with us with all of our questions and had all the answers. From picking her to completing the process the whole team was great keeping you in the loop from start to finish. The only thing that I wish would allow was talking to the breeder and getting more videos. Upon picking her up the puppy carrier was well informed also. We are very happy.
By Damon D.
Response from PuppySpot· Nov 30, 2025
We're happy to hear that you had a great experience and that our team kept you informed throughout the process. We appreciate your feedback regarding communication with the breeder and will consider it as we improve our processes. Thanks for your review!
PuppySpot (and all their people) have been just great. The delivery drivers...not-so-much. All their answers to questions (ANY question) were "The papers are in the office," which might have been great but we were NOT in any office! Delivered around 10 PM early because "we are in the area" totally unexpected but made do. On delivery puppy seemed "drugged" but perked up quickly.
By Sally Ann L.
Response from PuppySpot· Nov 30, 2025
We’re thrilled to hear that our team was able to provide support throughout your journey. We also appreciate your feedback regarding the delivery experience and your observations during your puppy’s arrival. Your comments help us better understand the customer experience and inform ongoing improvements where possible. Thank you again for sharing your thoughts, and we hope you and your new puppy continue to enjoy many happy moments together!
The process was professional, smooth, & simple. Thanks
By Shari C.
Response from PuppySpot· Nov 30, 2025
We're happy to hear that the process was simple and professional for you. Thank you for your feedback!
I have NEVER gotten a puppy online, or directly from a breeder in my life. I was extremely nervous and was praying it wasn’t a scam, it’s Christmas time and scammers are out n about! But…TinkerBell is so awesome and so is PuppySpot. They held my hand through the whole process, kept checking in with me, giving updates, etc. Even after I got home with my new puppy! This is out right WONDERFUL
By Ms. Eve J.
Response from PuppySpot· Nov 29, 2025
We're so glad you had a wonderful experience, especially given your initial concerns about getting a puppy online. It's great to know we could support you throughout the process and provide ongoing updates. Thank you for sharing your positive feedback!
