Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7,460 reviews
PuppySpotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 5,482 reviews with 5 stars · Clear filters
Such a pleasant surprise. I had no idea that a network of breeders even existed. Great experience from purchase to delivery. Love my little man.
By customer
Response from PuppySpot· Dec 12, 2025
We're happy to hear that you had such a pleasant experience, from the purchase to the delivery! It's wonderful that you love your new companion.
Liz, who helped me to purchase a puppy, was amazingly, friendly and helpful. When I met the transportation person and I got my puppy, she appeared to be well taken care of. The only thing I’m a little concerned about is that her left eye has some blue circles. I am taking her to the vet Monday to check out everything.
By Michele
Response from PuppySpot· Dec 17, 2025
Thank you for sharing your feedback with us. We’re glad to hear your experience with Liz and our transportation team was a positive one, and we understand your concern about your puppy’s eye. We appreciate the opportunity to speak with you and follow up on this together. Please don’t hesitate to reach out if you need any additional support—we’re here for you.
Every member of the PetSpot staff was friendly, efficient, and professional. Answered all our questions and concerns. Cared about what they were doing.
By Wayhe S.
Response from PuppySpot· Dec 12, 2025
We appreciate you taking the time to share your positive experience! We're so glad to hear that our team was able to provide you with friendly, efficient, and professional service.
Great transaction Very much kept in the loop
By Janet D.
Response from PuppySpot· Dec 12, 2025
We are happy to hear that you were well-informed during the transaction. Thank you for your positive feedback!
What an incredible experience. From start to finish. I was really nervous but everyone along the way was there to answer all our questions. Candice was outstanding, she was our first call and she was extremely thorough, detailed and friendly. We called her back a few times and she was able to answer all our questions. We also thought Buck and Jason did a great job with delivery. A lot of details and big smiles. It’s been 24 hours with our dog and we are thrilled. Highly recommend Puppyspot.
By Amanda & Peter P.
Response from PuppySpot· Dec 12, 2025
We're happy your experience was incredible from beginning to end. It's great to know the team answered all your questions and made you feel comfortable. We appreciate you recommending us!
They were professional, caring, compassionate, and on time! Thank you.
By Celeste R.
Response from PuppySpot· Dec 12, 2025
We are so glad that you felt cared for and that we were punctual and professional. Thank you for your kind words!
Constant communication kept me informed of the process. Delivery service was excellent and stress free. Most of all we have 2 beautiful, healthy puppy additions to our family.
By Michelle P.
Response from PuppySpot· Dec 12, 2025
We're so glad to hear that our constant communication and delivery service made the process stress-free. It's wonderful that you now have two healthy puppies!
Update: puppyspot reached out to me and sent all of papers on vaccines for my little guy, which was appreciated more than I can say. Therefore I’m changing my review and giving them a 5* review. This was breeders fault, not puppyspots. Thank you puppyspot for taking care of this so fast. Much appreciated! Not sure who’s fault, but my puppy came with any papers, except papers on transport and vet saying he has a clean bill of health . Nothing to say if he’s been dewormed, or parvo shots, not even a feeding schedule explaining how often he eats. No food like promised It seems very irresponsible of breeder not to send any information at all on these pups.. for as much as i paid I expected some information. I honestly felt that once these pups were paid for, the did care about the pup after that Having said that, he did get a clean bill of health from my vet. And he has now been dewormed and started parvo shots, but I’m wondering if this was necessary. Very disappointing .
By Clara J.
Response from PuppySpot· Dec 11, 2025
Thank you so much for your updated feedback — we truly appreciate you taking the time to speak with us and allowing us the opportunity to resolve your concerns. We’re so glad we were able to get those vaccine records to you quickly and that everything is now in order for your little guy. Your kindness and updated 5-star review mean more than you know. Thank you again for giving us the chance to make things right! We're always here if you need anything.
