Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7,460 reviews
PuppySpotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 677 reviews with 4 stars · Clear filters
It was all very easy and seamless. Our puppy arrived safe and sound right when they said.
By rollriches
Response from PuppySpot· Mar 7, 2026
We're happy to hear that everything was easy and seamless! We're so glad your puppy arrived safe and sound as expected. Thanks for your feedback.
Although I was very nervous with questionable breeders this company kept me up to date and answered my questions when I asked for vet records ahead of time I got them emailed. The transport company was awesome kept me up to date and we're extremely on time. Very nice as well
By Michelle C.
Response from PuppySpot· Mar 1, 2026
We appreciate you sharing your experience. We're happy to hear that we were able to alleviate your concerns by providing vet records and that the transport company was punctual and helpful. Thanks for your feedback!
Delivery went well. But I still have not received my pups AKC paperwork
By Patti-Clermont,FL
Response from PuppySpot· Mar 5, 2026
Thank you for sharing your feedback. We understand how important it is to receive your puppy’s AKC paperwork promptly. We appreciate the chance to speak with you and follow up on this directly. Please don’t hesitate to reach out if you need any further assistance—we’re here to help.
The driver called me, after he got to my city, saying he couldn’t find my address…. They still had the wrong address. It was keyed in wrong originally. This was days AFTER I replied to their support department email informing them they had the wrong address. The communication between delivery and PuppySpot is’meh’. Fortunately the driver had the (my) correct phone number to call me. A.I. would not screw this up…. Humans are…. Meh… Just saying.
By David W.
Response from PuppySpot· Feb 22, 2026
Thank you for sharing your feedback. We understand how frustrating delivery issues can be and appreciate your patience while they were resolved. We’re glad our team was able to connect with you to ensure your puppy arrived safely. We appreciate the chance to speak with you and are here if you need any further support.
Excellent service - the customer service was very responsive to our queries. Very clear on next steps up including the door to door delivery of our new family member . Sometimes the communication was confusing but when we called it was clarified.
By PC
Response from PuppySpot· Feb 20, 2026
We're happy to hear that our team was responsive and clear about the process of welcoming your new family member! We apologize for any communication confusion and appreciate you clarifying it with a call. Thanks for your feedback.
My puppy arrived with Gagardia and Puppy Spot was very helpful in dealing with this and reimbursing me for the doctors visit. He is healthy and a wonderful addition to our family. I would do this again and everyone I spoke to at Puppy Spot was wonderful, nice and very helpful. Thank you!
By Christine J.
Response from PuppySpot· Feb 22, 2026
Thank you for sharing your feedback. We understand your concern regarding Scooby Pup's health and appearance. We appreciate the chance to speak with you and provide support through our Health Commitment. We’re here if you need any further assistance or have questions about your puppy’s care.
The initial interview and selection was fine, I was comfortable with the process. I was told what would happen and it took place as told. A couple of days before I was to receive my first puppy, I received a call telling me the puppy was not perfectly healthy and I was ask to sign saying that I know the puppy would not be insured for anything related to the problem. I decided not to take this puppy for that reason. I chose another puppy and two days later received a call saying that the puppy was not available because the breeder sold the puppy outside of PuppySpot. At this point I chose a third puppy. I knew I had to wait for three weeks to get her. When she became available I was told it would be another couple of weeks before she would be brought to me. After this time had passed again I was told the same, another two weeks. When I called for updates the associate kept giving me the runaround. I decided to call another telephone number and finally got up with a representative who was willing to help. At this time I decided to drive to pick her up myself. The entire process could have been better if only an associate had of told me the truth and given me options to get my puppy. It all boiled down to the transport team didn’t want to bring her to me. I truly felt like I had been scammed and wasn’t going to get a puppy. It was a stressful time for sure. However, I have her now and she is the precious angel I dreamed of.
By Joyce C.
Response from PuppySpot· Feb 17, 2026
Thank you for taking the time to share your experience. We understand how frustrating and stressful the delays and changes must have been, especially after selecting more than one puppy. We appreciate the opportunity to connect with you and are glad you were ultimately able to bring your sweet girl home. Wishing you many happy years together.
Everything was good…except for the breeder she sent a little bag of food, no name. She did not tell me when she eats, how she was potty training her etc. TOLD ME NOT ONE THING !… i paid a lot of money for my puppy, I did expect some connection with the breeder. sent
By Gayle N.
Response from PuppySpot· Feb 17, 2026
Thank you for sharing your feedback. We understand how important breeder communication can be, especially when welcoming a new puppy home. We appreciate the opportunity to connect with you and provide the additional information you needed. We’re glad your puppy is home and hope she continues to thrive with you.
