PuppySpotReviews of puppyspot.com

Well intended organization but the execution was terrible. Very unorganized, and the communication from puppyspot bordered between inaccurate to comical.

Selling process was good and personal but since we made the purchase the customer service has been non existent. When we had questions nobody would get back to us or they send back emails not answering our question with bogus answers. Felt A.I. generated. But.... we get bombarded with email and text trying to sell us more stuff like pet insurance, vet care, dental services, training, puppy food, toys etc etc. More sales, more sales,more sales but no customer service. Disappointing

This isn’t necessarily a bad review. This may be a great place for someone who just really wants to “order” a specific type of puppy right away and know they have their shots… and as they repeatedly tell you are from a reputable breeder (except that I don’t know how you know they’re reputable when they won’t tell you the breeder). And so, that’s my biggest issue - transparency. I was interested in a puppy and happy to get someone answering the phone… she was very nice, though all she would tell me is how great they and their breeders are and how I can pay for delivery from anywhere etc. etc. When I asked if I could at least know who the breeders were it was a really sweet “all our breeders are amazing and blah blah”… I continued to ask and was met with a definite NO on pretty much anything except what state she would ship from. In any case, if ordering a puppy and not knowing anything except that you get an online guarantee they are healthy and come from the most amazing breeders that they unfortunately cannot let you know who they are… is good for you, then go for it. I’m sure I’d love the puppy and also for me the process is important too. I’ll keep looking….

When I received my 2.1 lb puppy I was provided a food that was different from the food I was told she was eating. When I opened the food I purchased, it looked nothing like what I was given by the drivers. I reached out to Puppy Spot to find out why and they didn't respond, I had to reach out again and they confirmed that I had purchased the right food and that the driver gave me the wrong food. I started feeding her the one I purchased and she developed diarrhea. I then called them to let them know of my concerns. I was told that they needed to research and call me back, I didn't hear anything that day, the next day I received a voicemail checking on her and that they were waiting on the breeder to respond. I called the following day and then received another call from Puppy Spot now a week after I had my puppy and they proceeded to tell me that the Breeder had finally responded and that they had indeed changed the food they were giving her on the 24th? but never bothered to update the information on the website. Puppy Spot basically said they were sorry. I reminded them of the calls and emails that said how important it was to continue to feed her the food she was currently eating and a process to transfer to any new food, but yet I was definitely set up for failure based on the food and information I received. I told them that they claim to review breeders and make all due diligence that I'm not receiving a puppy from a puppy mill. I was lucky that this little baby didn't have more issues, but the experience was unacceptable. If your researching their website for a puppy you know you pay top dollar and I expected a better experience from Puppy Spot (no sense of urgency to respond) and the breeder should have provided the right information and food for this little girl. I don't feel that they cared what happened to her after they were paid. To me that spells Puppy Mill. Hope this honest review helps others.

Transfer almost didn't happen. Text didn't specify AM or PM . Attemts to communicate went nowhere. We assumed AM. proceeded to the drop-off area. Just decided to approach a van parked at a corner of an empty lot. The gentlemen showed us that they were given a wrong phone number and were about to leave .our puppy was clean and in super condition. The men were helpful and couldn't have been nicer but it could have ended badly

The dog was hungry and thirsty when we received her and she was dirty

I am truly unsatisfied with the information that the breeder provided. We were instructed that Jacob was being fed a special diet of Paw Tree chicken flavored. Wepur hase 2 bags in order to be prepare for his arrival, this is a very expensive food. When he was delivered we weregive a small bag of Purina Pro plan for puppies. He refuses to eat the food that the breeder informed us of.

When it came to purchasing our puppy, the sales representatives were attentive and helpful. Unfortunately, once we made our purchase, a lot of problems arose. Firstly, obtaining any information from PuppySpot about the status of our puppy was difficult. The breeders are only required to provide updates on the puppies every week or two. So questions we had, such as their behavior, training progress, size/weight, etc., were not easily answered because PuppySpot didn’t have the information and wouldn’t let you contact the breeder directly. Secondly, the biggest issue we had was with the travel plans. We were falsely communicated to by many team members about when our puppy was coming. We ended up receiving our puppy almost 6-8 weeks after purchase, even though their website and representatives told us they’d arrive within a 2-3 week timespan. Anyone who has dogs know that the first few months of their life are some the most important as you help shape their development and bond. We missed out on that because of this. When we contacted their support team, we ultimately received a small refund, but only after being escalated to a supervisor and calling multiple times to find a solution. It’s unfortunate because the purchase process was a breeze! However, everything else was not. We're happy with our pup, but will purchase our next one directly from an ethical breeder. I don’t recommend using this service.