Their customer service and warranty is…
Their customer service and warranty is amazing. Anytime I’ve had issues with any of my devices, they have offered assistance or replaced my item.
By Felicia A.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
124 reviews
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Pulsar has always been at the forefront of the vaping industry. Makers of the world famous APX line of vapes and the RoK electronic dabbing rig. Buy here.
Pulsar Vaporizers (pulsarvaporizers.com) has 124 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
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Their customer service and warranty is amazing. Anytime I’ve had issues with any of my devices, they have offered assistance or replaced my item.
By Felicia A.
Monica went above and beyond with the customer service. I'm so impressed with how everything was handled. I'm walking with a little extra pep in my step today. I look forward to shopping with you again in the future. Thank you!!
By Clinton P.
I wanted to take a moment to express my sincere appreciation for the outstanding experience I have had with Pulsar. From the quality and performance of your products to the professionalism of your customer service team, every interaction has exceeded my expectations. It is refreshing to work with a company that not only delivers great products but also stands behind them with prompt, knowledgeable, and courteous support. Thanks, Richard Munoz
By RICHARD M.
They were very receptive and helpful when I showed them a defective product I got. They replaced it without hesitation and were very professional.
By Ryan R.
Their customer service is second too none. Went looking for a replacment mouthpiece and they took care of me from the start. A+
By Kris D.
Customer service was top notch. Had a unit with a battery issue and they took care of it right away!
By Angela L.
Pulsar customer service is 10/10! My battery stopped working after less than a week. I purchased it at a random shop near me and emailed customer service as a last ditch effort. Within 6 hours, Monica had a new battery being shipped to my house with just a screen shot of my bank showing the purchase (i wasnt given a receipt).
By Angelica H.
The customer service with Pulsar is awesome. They are very personable and friendly. I recently had a DL 5.0 that just quit working. Of course it was out of warranty. I contacted them to ask about repair parts and they are replacing the whole unit, for free. I highly recommend.
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