PuffyReviews of puffy.com

Ordered a mattress from Puffy Lux after doing research. Two days after placing the order we got an email saying that there was some discrepancy with our information and we would have to send a picture id through email or cancel our existing order and use PayPal. After calls and emails we couldn’t get an answer as to what the discrepancy was or a way to securely provide the the information they were requesting. They cancelled the order. So after a week we are out a mattress with no real answer as to what the issue was. I would never provide any kind of personal information through email. This seems very sketchy and I won’t be doing business with them again.

their trial period and warranty process is a joke. their mattresses are designed to break down after a year or two; long after you're eligible for a refund, which leaves you with no other option than to initiate a warranty claim for a replacement mattress. the trouble is they require you to provide photos that are nearly impossible for single or elderly people to take - they require you to move the mattress and place it on the floor because they want photos of the bed frame. they require you to remove the mattress cover, which is easy enough to remove if you're by yourself, but impossible to put back on. they require you to demonstrate a sag of 1 and a half inches or more using weights, string and a measuring tape. basically, they make the warranty process so insanely difficult that you give up and drop it. puffy only cares about closing the sale; their representatives flat out lie about how wonderful the mattresses are, but they know they're selling an inferior product and will force you to jump through hoops months or years later to prove to them what they already know. they will tell you their mattress are recommended by consumer reports, but if you want to see how puffy compares with their competitors, that part of the site is pay walled. it's also worth noting that they deactivated their bbb profile due to poor customer feedback. i was surprised by the amount of positive customer feedback on trust pilot until i checked the dates on the 5 star ratings; nothing but neg ratings until a few months ago which makes me think puffy is either posting pos ratings themselves or soliciting pos ratings from their customers. do yourself a favor and buy a mattress from a mattress store. these bed in a box companies are only in it for a quick buck. they don't care about the longevity of their company because once the bed in a box fad is over, they'll still be laughing all the way to the bank.

UPDATE: 12/8/22 After threatening to go to the CEO of the company, they finally replaced my mattress with a new one. FOR FREE! Idtill advise anyone to NEVER PURCHASE FROM THIS COMPANY. For the last 2 years I have been trying to get my mattress replaced that I bought only 2 years ago from puffy. You want me to jump through hoops in order to be able to use my warranty on the mattress. I should not have to do all of this. I have attached a photo from a reputable mattress review company talking about the sagging issues that customers have with your mattress. I want my mattress replace it's barely 2 years old. I sent you pictures showing that my mattress sagged back in 2021 and you never got back with me. I intend to take this all the way to the top of the company if I'm not able to get my mattress replaced when it has a warranty. I expect to hear from a supervisor today. It is shameful how your customer service treats their customers

0 stars if I could. Originally had a mattress sent out in which it had said delivered but I had no sight of it on my property, and a mattress would be pretty hard to miss. I had informed them and they were kind enough to issue a second mattress, which I was surprised but thankful for. I had made sure to request a signature of resident for the package and the day that it said it would be delivered I made sure to stay home this time. I was shocked when I saw that Fedex had dropped my mattress off without signature and IN THE MIDDLE OF THE STREET. It was no where near or inside of my property and usually drivers know to leave packages inside of my fences. But at least I was home to bring in the package. My parents soon changed their mind and decided that a queen wouldn't fit their bedframe so we issued a return which was before the 101 trial ended. A fedex driver who was sent by Puffy personally came to our house to pick up the mattress and I had thought that the return had been resolved. Now 2 years later I get a notice from Klarna my card has been missing charges?? FOR TWO YEARS and Puffy had never reached out again or updated me whatsoever which is ridiculous. Not only do we have NONE OF THEIR MATTRESSES they have been still trying to charge me AFTER the return. I regret doing business with them please beware before you buy this company does not follow through with their return policies or customer satisfaction.

This is a reply to Puffy for a response from them today. You have got to be kidding. You respond to my review almost 4 years AFTER I wrote it and you expect me to believe anything you say. Why did you bother?? You did nothing and said nothing 4 years ago. Why would I even consider putting myself through that agony again.

worst mattress ever! Don't bother looking at PUFFY reviews, they only post the positive ones. Everything that these people have said about it being good for a tiny brief period and then SO SOFT that there is absolutely NO SUPPORT FOR YOUR BACK, HIPS, LUMBAR is absolutely accurate. I specifically told them that I had to have a VERY SUPPORTIVE mattress due to neck surgery & back surgery, as well as my husband being disabled due to dysautonomia where he passed out multiple times a day. We bought a head, rail and footboard, adjustable bed for a split king and 2 XL twin beds. It cost close to a car when we only bring in SSDI. DECEITFUL IN POSTING ONLY FIVES ON ITS REVIEWS.I DO NOT WANT ANOTHER PUFFY MATTRESS,NOR DOES MY HUSBAND. not an honest company!

My lower back and hips hurt because of sleeping on a Puffy mattress. I wasted money on this hype and now I have hip issues and can barely get out of bed. My fiance' also has the same problem with his hip. Hurts so bad, Motrin won't ease the pain.

Wasted 1500 dollars.I never had back pain in my life until I slept on puffy lux. After 3 months I was sinking into the mattress and had to flip it around. I weigh 181 and would say this is the worst and most expensive mattress I have ever owned. Stay away from this mattress. All the great reviews are probably from the company. Before buying a mattress go to a store and lay on them first.