PuffyReviews of puffy.com

Puffy LLC 13070 Saticoy St., North Hollywood, CA 91605, Los Angeles, California

Write a review Call Directions Website

The Fair Hearing score

3.0/ 5

Average

153 reviews

Puffy3.0Average

Write a review

Rating distribution

Select a line to read only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Puffy

Puffy is a California-based company committed to developing best mattresses & bedroom products to help customers achieve optimal sleep. Founded in 2016 and launched in 2017, Puffy is a direct-to-consumer mattress and bedroom company operating in the U.S. and Canada. Famous for inventing mattresses that feel like sleeping on a cloud, Puffy aims to deliver world-class comfort and transform sleep experiences worldwide. The company is deeply rooted in its commitment to innovating premium sleep solutions and is one of the most popular online mattress brands in the U.S. We are the makers of a better night’s sleep. Puffy started with a simple, child-like wonder: “What would it feel like to sleep on a bed of clouds?” Just like that, the concept of the Puffy Mattress came to life. What sets us apart from the rest is our distinctive Cooling Cloud:tm: technology that truly feels like sleeping on a cloud.We have the original all-foam Puffy mattress and two hybrid models, the Puffy Royal Mattress and the Puffy Lux Hybrid.Puffy has been featured on The Ellen Show, The Talk, and was recently awarded Best Mattress of 2022. Puffy sells all products direct-to-consumers online.Proudly manufactured in the USA.No salesman, no markups, just better sleep - Puffy.

Puffy (puffy.com) has 153 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.

Also known as: puffy.com
Website: puffy.com
Category: Furniture Stores
Location: Los Angeles, California
Listed on The Fair Hearing: 2026

More in Furniture Stores, California

Write a review

Puffy reviews

Showing 69 reviews with 5 stars · Clear filters

Jan 26, 2023
My wife and I slept like babies from our first night.
The quality of the Puffy Lux mattress and the quality of the Puffy support staff were both exceptional.
By Jim
Response from Puffy· Jan 27, 2023
Hi Jim, Thank you for leaving us such a wonderful review. If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for each referral who purchases from us. Here’s the link for more details: https://puffy.com/pages/share Thanks, The Puffy Team
Jan 26, 2023
The best customer service
Not only is the bed comfortable but the customer service is amazing. The best customer service I have ever dealt with in any industry. The foundation is also a solid base and doesn’t not make any noise.
By Tim P.
Response from Puffy· Jan 27, 2023
Hi Tim, Thank you so much for sharing your experience with us! We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Thanks, The Puffy Team
Jan 24, 2023
I ordered a mattress
I ordered a mattress. We are very happy with it. It came within a few days. When I emailed a question, I received a response right away.
By JERI M.
Response from Puffy· Jan 24, 2023
Hi Jeri, Thank you for leaving us such a wonderful review. If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for each referral who purchases from us. Here’s the link for more details: https://puffy.com/pages/share Thanks, The Puffy Team
Jan 21, 2023
The bed was just a little too soft for…
The bed was just a little too soft for my wife. We sent it back. The whole process was great. The person who handled the situation was an outstanding employee. The return was simple and straightforward. I’ll definitely do business with them again if needed. A+
By Richard M.
Response from Puffy· Jan 23, 2023
Hi Richard, Thank you so much for sharing your experience with us! We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Thanks, The Puffy Team
Jan 19, 2023
Best purchase ever
My experience with puffy company could not have been better. Their customer service people were beyond great. They go out of their way to help in any way you need. As for the mattress. I didn't expect such first night comfort. I thought it might take a few nights to get used to, but right off I hadn't had such a good comfortable sleep since I can't remember when. I have arthritis and a lot of aches that interfered with my sleep. I would wake up and have to turn over about every hour. With this mattress I have been sleeping so much longer and with far more comfort. This is the best purchase I think I have ever made.
By Jackie P.
Response from Puffy· Jan 20, 2023
Hi Jackie, Thank you for leaving us such a wonderful review. If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for each referral who purchases from us. Here’s the link for more details: https://puffy.com/pages/share Thanks, The Puffy Team
Jan 16, 2023
The level of customer service is as…
The level of customer service is as high as I've experienced in the bedding industry.
By Meightythree M.
Response from Puffy· Jan 17, 2023
Hi Mark, Thank you so much for sharing your experience with us! We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Thanks, The Puffy Team
Jan 16, 2023
We bought Lux queen mattress in October…
We bought Lux queen mattress in October 2022, tried as recommended for 90days but did not work for us unfortunately. Return/refund process was very easy and quick, it was actually impressive. If anyone hesitate the purchase and try the mattress due to the fear of not able to try without risking no return/refund, my experience in that regard was the positive one.
By Noriko W.
Response from Puffy· Jan 17, 2023
Hi Noriko, Thank you so much for sharing your experience with us! We hope to have you back soon as we launch new products and join our community of over 1M+ sleepers. Thanks, The Puffy Team
Jan 16, 2023
A Happy Sleeper
I did a LOT of research on beds before choosing Puffy. I studied ratings and comments across many sites, and Puffy was rated one of the top mattresses. I also weeded out foreign made mattresses as I wanted one made in USA. The Puffy Lux Hybrid Mattress itself was rated Medium/Firm, which is accurate. Needing a bit softer feel for myself I added a soft Puffy Mattress topper and now it is perfect! Oh - and their customer service is very responsive!
By Nancy F.
Response from Puffy· Jan 17, 2023
Hi Nancy, Thank you for leaving us such a wonderful review. If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for each referral who purchases from us. Here’s the link for more details: https://puffy.com/pages/share Thanks, The Puffy Team

PuffyReviews of puffy.com

Rating distribution

What customers rate

About Puffy

More in Furniture Stores, California

Visit Furniture

Sit 'n Sleep

MarbleWarehouse.com

Comfort Zone Sleep Gallery

PuffyReviews of puffy.com

Rating distribution

What customers rate

Puffy reviews

My wife and I slept like babies from our first night.

The best customer service

I ordered a mattress

The bed was just a little too soft for…

Best purchase ever

The level of customer service is as…

We bought Lux queen mattress in October…

A Happy Sleeper

About Puffy

More in Furniture Stores, California

Visit Furniture

Sit 'n Sleep

MarbleWarehouse.com

Comfort Zone Sleep Gallery

Puffy reviews

My wife and I slept like babies from our first night.

The best customer service

I ordered a mattress

The bed was just a little too soft for…

Best purchase ever

The level of customer service is as…

We bought Lux queen mattress in October…

A Happy Sleeper