Public GoodsReviews of publicgoods.com

Prompt. Offered refund. But didn’t address the fact I wasn’t alerted if upcoming subscription shipment. Help a girl out! Send me a notice before it’s shipped.

Smaller than expected, didnt hold a lathers

My initial email requested a refund and cancellation, yet I received two additional emails trying to to upsell me to stay. In both instances, I reiterated my initial request. It was not until the company's fourth response that my request was honored. When someone wants a refund and cancellation, give it to them. Do not ask them to buy more things for two more emails before doing what they asked. It was very disrespectful and annoying.

First she disagreed with my request for a refund to my VISA account. I had to resend my request several times before someone else, Margot, agreed that I was due a refund.

I am giving it 3 star because they refunded my money. But I still feel very uncomfortable with the fact that my credit card saw a charge after 2 year no order placed with the company. Service and product was good but I was surprised by a sudden charge after not using company’s service for 2 years. The rep claimed I signed up for 14 day trial (after 2 year of no activity?) and didn’t cancel post 14 day. The rep was able to quickly refund the charge. But I would still like to exercise my right of having the company delete all info about me on file

I did not get a clear answer in time to make the purchase I was planning to make. The good thing is that she followed up with me, but the disappointing thing is that I did not get the answer I was looking for it when I first started the chat. It came too late.

The turn around time for a reply was inefficient especially because I wanted to purchase items and my time was somewhat limited.

I feel having to be a member in order to order from Public Goods is ridiculous. I may want to try other products but will not/cannot because of this. Support did give me other options, non of which I am interested in.