PSAcardReviews of psacard.com

On November 29, 2022 I mailed 20 sports cards with a total value of $800 to the Professional Sports Authenticator (PSA) in Newport Beach, California. According to the tracking information the package was delivered to their company on December 2 2022. PSA’s website showed that my submission was received on December 5, 2022 and entered into their system “Your submission has arrived at PSA.”. This particular order had a 120 day turnaround time. At that point I didn’t check on the order because I knew that it would potentially take 6 months for the order to be processed. I checked PSA’s website to get an update for my submission on May 22, 2023. I noticed that the status of my order had not changed since it was entered in their system. On May 25, 2023 I sent an email to their customer service department requesting information regarding my order. I finally received a response from a representative on June 2, 2023. I was eventually informed that my package had arrived empty. The representative sent me pictures of the package but all of them showed it was still sealed. The company claimed they opened the package from the bottom but didn’t have a picture of it. I was told that another representative sent me one email on December 19, 2022 to inform me of this situation. I’ve repeatedly stated that I did not receive such an email from their company. When I requested to receive compensation for my lost cards they denied any responsibility or liability for this situation. The representative requested that I file a claim with the USPS. However that wasn’t possible since the 60 day timeline had already passed. The representative apologized for the situation and told me that I had lost my $800 worth of cards. PSA still refused to accept any negligence on their part nor compensate me in any way. That response is completely unacceptable.

Paid for express (advertised as 5 day turnaround) and they took 22 days to assess it. Graded my card low and didn't describe why. Not responding to customer service requests. Card is lost in transit and I'm not getting help tracking it down.

I sent Psa a card that I wasn't sure if it was real or a reprint. They told me it they thought it might be real and charged me $600 to grade it but never gave me an official grade. They said the $600 was because the cards value was worth nearly 10k. What a scam!

So, I had three cards to have graded, I went to PSA to have them graded. They graded them one card 9 and the other two card 10. I had to resubmit them, I took them back the second time, and they changed all my PSA cards numbered to 8. Really didn't and didn't make any sense to me. This place is a total joke. PSA were the last ones to look and to touch my cards, why did they change it?

3 different orders & all 3 times they overcharged me. No offer at add'l compensation for their mistakes (they did refund the overcharged parts) or my inconvenience. Feel like their business model is to cheat their customers / that their appraisers charge what they want, not what was agreed upon when I placed the orders. If they made only 1 such mistake, fine, I can accept that. 2 of 3: that's a little bad. Some form of add'l compensation is just. 3 of 3: that's horrible.

PSA SCAM company and very rude staff. Beckett is way better :)

PSA damaged my card and refuses to take ownership. Still got charged the cost of grading...

Charged my credit card without providing any information about the items I submitted. Refuse to provide a refund without having graded the cards. PSA is a scam to be avoided at all costs. Literally anyalternative is better. SGC is faster and more affordable, with better customer service.