Protein FactoryReviews of proteinfactory.com

Orders take forever to process even though they take your money right away. Even if product isn't available they will still process the order and not inform you that the item isn't available just to take your money. You won't know that you're not getting the actual order until you receive your order in the mail 3 weeks later and it's wrong. Think twice before ordering from thia company. I feel like its partly a scam.

Alex left me a voice note that he did not need my business.Let me tell you,I don't need your business.You don't ship products on time and when you are asked,you feel offended.Go,see a psychiatrist. Orders shipments are way beyond their promised time line. EDIT:you wanna play this game.lets play it.You are unethical because you don't ship products on time,even though one pays for express shipping and when you are asked ,you ,just like a tyrant ,use foul words.You are little man with big ego.

It is with a heavy heart that I am compelled to write this review about Protein Factory, a brand I have cherished and supported for years. However, recent events have left me profoundly disappointed and frustrated. After placing an online order, I encountered a concerning issue where my package was inexplicably returned to the sender. Seeking clarification and resolution, I reached out to Protein Factory through the communication channels they specified – via text and email. However, to my disappointment, my attempts at contact have been met with deafening silence. It has been a staggering 19 days since my initial inquiry, yet I have received no communication or act of customer service from Protien Factory.This level of disregard is entirely out of character for a company I have trusted and patronized for so long. The lack of response is particularly disheartening considering the unwavering quality of Protein Factory's products. However, it pains me to admit that this stellar product quality is overshadowed by abysmal customer service and communication practices. Echoing the experiences of other dissatisfied customers, such as Steve Pearl, it appears evident that there has been a notable decline in the company's dedication to its patrons. It is disheartening to witness what feels like a loss of passion for the business from the company's leadership. While I still hold faith in the excellence of Protein Factory's products, I cannot in good conscience recommend purchasing from them online. Until there is a demonstrable improvement in their customer service and communication, I urge potential customers to exercise caution and explore alternative purchasing avenues. In conclusion, while I regret having to issue such a warning about a brand I once held in high regard, I cannot overlook the lack of accountability and care demonstrated by Protein Factory. Proceed with caution, and do not let this company take your money without delivering the service and support you deserve.

Service has been getting worse and worse and this time THEY COMPLETELY STOLE MY MONEY. 4 attempts by email and text to check the status of my order and NO RESPONSE AT ALL. This company is totally tanking into the toilet bowl. They were good when the owner Alex had a passion for business 20 years ago. Now evidently he couldn't care less about the his customers, and even stealing money now. STAY AWAY FROM THIS COMPANY. There are many great companies very eager to please

No bull listen to the reviews. The shipping is bull I never received a tracking number 14 days later no package no tracking number. No response at the end. I called UPS they informed me it was delivered on the 17th. again emailed and text protein factory finally this Wednesday January 2024 finally responded and send me a picture of the tracking information. Nope no package I guess it’s my fault for ordering from them should have checked the reviews.I’m out 100 bucks and I’ll protein factory said is oh well. Never buying from this company again.

I ordered egg white protein on 10/16/23, the money was taken out of my account 10/17/23. Shipping was 4 to 14 days for $0.99. I waited 14 business days when I did not receive the item, I texted 11/6/23 with no response. I then sent a messenger message 11/7/23 with no response. Today, 11/8/23, I emailed Alex stating, if the item was not shipped yet, I would like to cancel the order or if it has shipped, when can I expect to receive it. He replied stating he will cancel the order. I wish there was a customer service to talk to, but there is only text, messenger or email to contact Alex. Also, I don't know what the hold up was for such a delay. If it is due to low supply, maybe note on your website that there is a high demand and that it could take longer that 2 weeks or whatever the time frame might be. Just a suggestion. ✌️ Now to wait and see when the money goes back into my account. 11/13 - still waiting on my refund.

I ordered my product 18 days ago! It still hasn’t shipped! They have taken far too long with this order, and better yet, customer service barely even responds. I need my money back. Don’t even ship my item. I would think twice about buying from this website as he will take your money and drag his ass!!!

I ordered a bottle of unleashed on Oct 16 with an extra 20 dollars for their 4 day shipping. It has just been shipped today on Oct 25. I am not sure why it shipped so late, but if you’re thinking about spending the extra money on shipping, most likely, you will get regular shipping services.