Seems great so far.
Everyone seemed to.be so helpful and knowledgeable of everything and very courteous.
By Jerald D.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Before you buy a home security system, compare our service! Protection 1 is the nation’s largest full service security company and we are passionate about delivering an extremely high level of customer service.Tired of being put on hold? Frustrated waiting for technicians to show up? We have earned an A+ Better Business Bureau rating and a 97.3% customer satisfaction score because we take care of customers with same-day service and NO automated telephone systems — when you call, a real person answers. Try that with another company!
Protection 1 (protection1.com) has 546 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 299 reviews with 5 stars · Clear filters
Everyone seemed to.be so helpful and knowledgeable of everything and very courteous.
By Jerald D.
Better Than previously used Service
By Debra M.
Alarm activated by mistake, customer service called me to make sure if everything was ok within seconds.
By gonzo
Technician was very knowledgable about the service and products and explained things very well.
By L. D.
All aspects from start to finish was outstanding and everyone was knowledgeable and easy to work with.
By Daniel B.
Have had system only 2 weeks but am most pleased with the purchase and installation process and the system functioning so far. Wireless is great as I use Alarm.com frequently to arm/disarm from my smart phone. USAA discount is also great!
By George L.
The customer service that Protection 1 provides is second to none. They are patient and very helpful. Only thing I would wish to add is an outdoor siren! Other than that I will continue with Protection 1 for years and recommend them to everyone!
By N. J.
Protection one is better
By Aikins A.