I would recommend Protection 1
A rep named Patrick had came out to the house to install and he was very informative and patience with me and all my questions and answering them for me.
By Encarnacion C.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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546 reviews
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Before you buy a home security system, compare our service! Protection 1 is the nation’s largest full service security company and we are passionate about delivering an extremely high level of customer service.Tired of being put on hold? Frustrated waiting for technicians to show up? We have earned an A+ Better Business Bureau rating and a 97.3% customer satisfaction score because we take care of customers with same-day service and NO automated telephone systems — when you call, a real person answers. Try that with another company!
Protection 1 (protection1.com) has 546 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 299 reviews with 5 stars · Clear filters
A rep named Patrick had came out to the house to install and he was very informative and patience with me and all my questions and answering them for me.
By Encarnacion C.
from the initial call to help with self-installization, Protection 1 was excellent.
By Edward F.
your sales person and tech has done an outstanding job getting our system working. thank yuou
By Scott E.
Thank you Protection 1.com
By dorifrabest
Installation went very well. So far (and hopefully never) I don't have anything negative to say.
By Anthony
I had a wonderful experience, Jeff Grant and crew are fantastic! So happy we changed.
By Gladys N.
Great customer service and excellent technicians. I very happy I switched to Protection 1.
By Michael J.
Protection1's claim to have great customer service is true. Protection1 representatives have gone out of their way to help me resolve any issue or question I have had with the two systems I have ordered.
By Robert B.