Helpful Customer Service
Very friendly, and helpful. No pushy sales people.
By Donna
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
546 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Before you buy a home security system, compare our service! Protection 1 is the nation’s largest full service security company and we are passionate about delivering an extremely high level of customer service.Tired of being put on hold? Frustrated waiting for technicians to show up? We have earned an A+ Better Business Bureau rating and a 97.3% customer satisfaction score because we take care of customers with same-day service and NO automated telephone systems — when you call, a real person answers. Try that with another company!
Protection 1 (protection1.com) has 546 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 299 reviews with 5 stars · Clear filters
Very friendly, and helpful. No pushy sales people.
By Donna
So far happy with the new system
By Bruce K.
My next door neighbor was rob two days after Christmas. I call Protection One the same day, and receive the kit later that week. It was fast ,and easy to install. I feel safe, and secure at home, or when I'm at work. Thank you.
By Reggie L.
Instructions and phone support were very user friendly. Made the whole process of set up and monitoring very easy. Can't wait to expand our security system with more sensors and motion detectors.
By Christian S.
First time user, easy to install and easy-to-use. Great service no problems so far
By Preston W.
Love the prompt customer service.
By Lakisha L.
I bought the self installation and it was very easy to install, and have activated. Technician said it would take 40 or so minutes to test and activate, but took far less time and she was great to work with.
By Jane W.
They are there, when ever I call.
By Richard C.