I feel safe
Thanks a lot I really needed your protection I just had a bad divorce and I live by myself and my kids and it really help us out thank you sooooo much...
By Keisha W.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
546 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Before you buy a home security system, compare our service! Protection 1 is the nation’s largest full service security company and we are passionate about delivering an extremely high level of customer service.Tired of being put on hold? Frustrated waiting for technicians to show up? We have earned an A+ Better Business Bureau rating and a 97.3% customer satisfaction score because we take care of customers with same-day service and NO automated telephone systems — when you call, a real person answers. Try that with another company!
Protection 1 (protection1.com) has 546 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 299 reviews with 5 stars · Clear filters
Thanks a lot I really needed your protection I just had a bad divorce and I live by myself and my kids and it really help us out thank you sooooo much...
By Keisha W.
The entire process was timely and professional. No high pressure sales. Installation went as planned and on time. Response to several inadvertent alarms has been as advertised! Very pleased with the system.
By Brad S.
Just started with Protection 1, after having been with another company for >3 yrs. So far, I'm very happy with the the service!
By Denise
Our son in virginia recommended you folks, we were tired of the other company raising our monthly rate. Could not understand why you don't advertise in Florida, I'm sure people would take your service. Fully satisfied with service and program.
By Kenneth H.
My family and I are so pleased with our new Protection 1 security. Thank you so much!
By Carolyn D.
P1 has some great features and add ons to their alarm service that makes your home automated. Everything can be co trolled from their app.
By Peter
Very simple to install--wonderful customer service! Love the mobile app, And the remote control!
By Todd H.
Very satisfied with customer service I received from the sales representative John in Alexandria VA, He was very efficient and make the process of the alarm system contract and installation very easy and prompt, Very professional!! Also the technician that installed the alarm system was fast and did his job very well.
By Letty