Fully Satisfied
Great service -- prompt and efficient installation. Excellent installer. System is easy to use.
By R M.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Before you buy a home security system, compare our service! Protection 1 is the nation’s largest full service security company and we are passionate about delivering an extremely high level of customer service.Tired of being put on hold? Frustrated waiting for technicians to show up? We have earned an A+ Better Business Bureau rating and a 97.3% customer satisfaction score because we take care of customers with same-day service and NO automated telephone systems — when you call, a real person answers. Try that with another company!
Protection 1 (protection1.com) has 546 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 299 reviews with 5 stars · Clear filters
Great service -- prompt and efficient installation. Excellent installer. System is easy to use.
By R M.
This is honestly better than the last company I had. Protection 1 is much more attentive and caring.
By Damaris M.
Love being able to use my phone to set my system.
By Ziyad S.
Called on Tuesday and installed on Wednesday. Had a problem with the "Pet Friendly" motion sensor. Pets are small but enough motion to set off alarm and sheriff was dispatched. Overall love the system.
By Paul
I'm very impressed with staff. Prompt, Professional and Knowledgeable. Thank you!
By Marycita M.
The representatives at my home were very professional.
By Paul
Efficient and helpful service
By Christian G.
Protection One is a very professional company from the ground up and back again. Everyone that I have dealt with either on the phone or in person has been very professional and eager to help any way they can. I certainly appreciate the professionalism and dedication follow in the company. It makes choosing your company a joy. I wish some other companies had the professionalism and courteous and polite personnel like Protection One.
By Larry G.