Excelente
Very happy with items
By Carlos R.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
546 reviews
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Before you buy a home security system, compare our service! Protection 1 is the nation’s largest full service security company and we are passionate about delivering an extremely high level of customer service.Tired of being put on hold? Frustrated waiting for technicians to show up? We have earned an A+ Better Business Bureau rating and a 97.3% customer satisfaction score because we take care of customers with same-day service and NO automated telephone systems — when you call, a real person answers. Try that with another company!
Protection 1 (protection1.com) has 546 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 299 reviews with 5 stars · Clear filters
Very happy with items
By Carlos R.
I am enjoying the new system easy to understand alarming the key pad
By Wilma A.
Excellent, courteous, knowledgable service! My brother has protection1 and I'm so happy that I do too. Highly recommend!
By John R.
Protection 1 protects my home with security and smoke / heat detectors. When I do need to call, the phone rings maybe 5-6 times and they answer. I recommend them all the time. I also deal with their central stations daily in my work. As a fire inspector, I call the central station to put systems on test and to confirm signals. I'm always spoken to very pleasantly and with courtesy. Thank you Protection 1 for your professionalism.
By Scott H.
I have only had portection 1 for about 3-4 weeks. So far I am very happy with the company. I did have to get an additional key clicker and thought it was a bit expensive, but I needed it for my housekeeper. I am not sure I love getting all the emails about setting and disarming but in the long run I think it is a good feature of the system so that you know what has gone on.
By Arlene E. S.
I love the system easy to use. The cell phone is great.
By Vana
I have used Protection1 in the past, and with my USAA discount, I decided to use them again over ADT. Their sales staff is impressive, as they listened to my needs and gave me exactly what I wanted. They made an appointment, were on time, installed the products we needed (it was a complicated order), and were professional every step of the way. The end result - my wife and I feel safe in our new home. Thank you Protection1!
By Ron in T.
Great Experience overall -- from initial call to final installation, there were no surprises and everything was done as promised.
By Lelon W.