Excellent replacement for ADT after 12 years there.
Great installer. In Oklahoma, I like the instant tornado feature if either of my my local town's siren goes off.
By William T.
Monday, November 9, 2026 · Customer reviews of US businesses
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546 reviews
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Before you buy a home security system, compare our service! Protection 1 is the nation’s largest full service security company and we are passionate about delivering an extremely high level of customer service.Tired of being put on hold? Frustrated waiting for technicians to show up? We have earned an A+ Better Business Bureau rating and a 97.3% customer satisfaction score because we take care of customers with same-day service and NO automated telephone systems — when you call, a real person answers. Try that with another company!
Protection 1 (protection1.com) has 546 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 299 reviews with 5 stars · Clear filters
Great installer. In Oklahoma, I like the instant tornado feature if either of my my local town's siren goes off.
By William T.
I love everything about my system. I love that it notifies me every time it's turned off or on. I love being able to control it with my smart phone. I love everything about it.
By Sharon M.
Amazing - we live in a remote area and Protection 1 was SUPER in making us SAFE & Sound! They are PERFECT. Our Sales / Installing fella was so accommodating and kind! And we live in the Mohave Desert where it's HOT! So so so nice. Thank YOU! ;)
By CGurbaxani
My family and I feel safe with this alarm system. However, I would like more online features.
By Josh B.
Very happy with the tech person.
By Beverly N.
Very knowledgeable and prompt service.
By Eisele C.
The tech was very informative. He walked me through all of set up instructions. observed the system for the house and made suggestion.
By Pamela F.
I spoke with the salesman at the Boston home. Hes came to out home went through the process of converting our system, explored our needs to upgrade, provided great input. The quote was reasonable. The installed arrived when scheduled, was professional and thorough. We are also pleased with the ability to use the app for our phone. Excellent choice in every respect.
By Claudia S.