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Protection 1 is awesome the tech that I had was on point with everything. I made a great decision and my church has protection 1 as welll. You all have a fast respond team as well. Thanks
By Tameka
Monday, November 9, 2026 · Customer reviews of US businesses
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546 reviews
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Before you buy a home security system, compare our service! Protection 1 is the nation’s largest full service security company and we are passionate about delivering an extremely high level of customer service.Tired of being put on hold? Frustrated waiting for technicians to show up? We have earned an A+ Better Business Bureau rating and a 97.3% customer satisfaction score because we take care of customers with same-day service and NO automated telephone systems — when you call, a real person answers. Try that with another company!
Protection 1 (protection1.com) has 546 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 299 reviews with 5 stars · Clear filters
Protection 1 is awesome the tech that I had was on point with everything. I made a great decision and my church has protection 1 as welll. You all have a fast respond team as well. Thanks
By Tameka
I have only been with Protection 1 for a month and am already happier with them than my previous security company. Love the easy access through smartphone and tablet. No fear of not having enough time to disarm.
By Kathryne M.
We had had this security system for almost a month. It has been great so far.
By Ashley M.
We actually had called another company, and had to leave our number. No callback after 2 days, so we called Protection 1. Got a call back within an hour, and all questions answered. Had system in 2 days. That's service!
By Dennis H.
My last system was ADT. I was not impressed with the service or the cost of their service. Being a new customer and with my experience with other security providers, I was sort of surprised at the level of service I have received thus far. It has been outstanding Ron Jankunas
By Ronald J.
I have to say I have been in customer service for over 40 years and have never seen such great service. I have had a few issues and had to call in to the 877 number and as promised they answer within a minute and provide great support. In addition our Sales Rep John has been fantastic in answering questions and getting back to me.
By Nicholas D.
Everyone stated what they could do, and did what they stated.
By Curtis B.
We are happy with install and happy with job he did, we are happy with the service and the best part is we are happy of the price, so I guess you could say that we are happy
By Richard R.