If it doesn't fit, free and easy exchange even after you wash it
Ordered XL and found it too big. Free exchange for size L, free return postage, great customer service.
By kenneth G.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
662 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Consistently the highest rated custom shirtmaker. Easy custom sizing. Phenomenal customer service. Renowned quality. Two week delivery. Perfect fit guaranteed.
Proper Cloth (propercloth.com) has 662 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 632 reviews with 5 stars · Clear filters
Ordered XL and found it too big. Free exchange for size L, free return postage, great customer service.
By kenneth G.
Have purchased 30 shirts from PC over the past ten years. Some of them have lasted almost a decade with regular trips to the cleaners. The convenience of knowing the fit and style work with the option to customize a little is great. I've saved hours not having to go to shopping, and shopping in a department store is inconvenient, inconsistent, and impersonal by comparison.
By Matthew
Great products! Also, just had a terrific virtual appointment with salesperson (they have stores you can visit, too).
By BostonGuy
Excellent selection of wardrobe staples, both for casual/smart and business casual and formal events, in comfortable fabrics and cuts. The garments are high-quality (even if many aren't 100% handmade), fit well, are durable, and the customer service is knowledgeable and efficient.
By CB
Love that you can customize sizes and fits.
By Tim H.
I buy all of my work shirts from them and have been a customer for over 10 years. As someone who is a size that they simply don’t make off the rack, this place has been a life saver. Quality is top notch. Customer service is also A+. If I ever have an issue with fit or construction (which is rare), they solve it expeditiously and without question. My highest recommendation. You can’t go wrong.
By David S.
Great. Very Service oriented.
By richard H.
Great Quality for the price. Easy to deal with for exchanges. Love this place.
By Christine S.