Proper Insurance ServicesReviews of proper.insure

Cade at Proper Insurance has provided me with both excellent service and coverage on both of my short term rental properties and made all claims easy and smooth. I highly recommend Cade and proper insurance to anyone looking for STR coverage.

Working with Matthew Stewart at Proper Insurance has been an outstanding experience from start to finish. Matthew was incredibly responsive, knowledgeable, and patient throughout my entire claims process. He made a stressful situation feel manageable by clearly explaining every step, answering all my questions, and advocating for me whenever needed. It’s rare to find someone in the insurance world who genuinely cares, follows up consistently, and goes above and beyond — but Matthew did exactly that. My claim was handled efficiently, professionally, and with a level of support that exceeded my expectations. I’m extremely grateful for his help and would highly recommend Matthew and Proper Insurance to anyone looking for dependable coverage and truly exceptional service.

We have used Cade Bachman at Proper Insurance for 6 years for our rental investment cabin near Helen GA.. We have always had good service from them and highly recommend

Katie and Joseph worked with me deligently and with lots of patience to get me through this process. Of course, they have the best insurance for short term rentals available on the market. I highly recommend them!

Chelsey with proper insurance recently helped to guide us through a claim where guests found bugs at our air bnb property. This was such a difficult situation as we are take our cleaning protocols and business so seriously. We reported the issue to Proper, our home insurance carrier, immediately and Chelsey was assigned and reached out by phone the same day to advise us to have an exterminator come out right away. We had an exterminator visit right away and he issued the report. We sent this on along with proof of our lost income and Chelsey came through for us in less than a week to resolve the claim. This was an already extremely stressful situation and Chelsey and Proper were amazing at helping us get through this so we could get back to business asap!

I worked with Alayna from Proper she was wonderful! It was my first time dealing with a claim and she made it a hassle less and an smooth process which I appreciated!

Mike has been responsive and thorough in his emails regarding coverage of our Airbnb property. Fortunately, I have not yet had to file a claim, but I feel fairly confident that if I do, I am in good hands.

I had an excellent experience with Zach (Claims Specialist) and Proper when handling my equipment breakdown claim. From the very beginning, they showed an impressive level of professionalism and care. They were patient in walking me through the process, always making sure that I understood what was needed and what the next steps would be. Their consistent follow-up gave me confidence that my claim was being managed thoroughly and efficiently. What really stood out was their attentiveness—they never left me wondering about the status of my claim, and they made sure every detail was addressed in line with the policy. In the end, the claim was paid out exactly as expected, without unnecessary delays or surprise.