Proper Insurance ServicesReviews of proper.insure

Who would ever think that anyone would actually LIKE working with an insurance company?! Well, that certainly has been the case, with hats-off to Ryan Leclerc and Elizabeth Douma. Their follow-through was consistent, kind, professional - and with some laughs along the way! While results of the fire were so stressful, working with Ryan and Elizabeth was stress-free, smooth, and fair. Thank you, Ryan and Elizabeth!

Dayn Holbrook was wonderful to work with in securing our Short Term rental insurance with Proper. From start to finish, Dayn kept us informed and constantly updated the progress. We know Proper Insurance was the best choice for us. The rate was very reasonable and the policy is excellent. Thank you to Proper and especially to Dayn for making this happen.

Cade at Proper was easy to work with, efficient, educational, trustworthy. Out of the 15+ insurance companies I talked too, Proper was by far the best for STR.

Working with Proper Insurance has been great since the inception of my policy. Jordan J. was the sales agent that helped me purchase the policy. He explained everything in detail and made the process effortless. When we purchase insurance, we hope we never have to use it, and in my experience, we typically get the runaround from claims adjusters and the entire process is a mess. That being said, I did have a claim. I called Proper Insurance to notify them on a Sunday morning. Their office was closed BUT a representative, Matthew S. called me to jot down all of my claim details and to assign a claims adjuster to my case so that it would be on their desk first thing Monday morning. Today is Monday, I was contacted by the adjuster, Cullen H., provided further claims details to him as well as emailed the supporting documentation. Within a couple of hours he finished my claim, calculated my payout, and I am scheduled to receive my reimbursement in 2-4 business days via ACH (don't even need to wait on a mailed check). I have never experienced a more effortless claims filing in my life, and this is coming from someone who was previously an insurance agent for 10 years. I highly recommend Proper Insurance and will continue to use their services for the duration of my business.

Elizabeth and the Proper insurance team helped us through a stressful and difficult process. The team handled our claim with care and professionalism, and we greatly appreciate it all.

Ryan Leclerc was an absolutely Rockstar while helping us through the process of filing our first insurance claim. He made the process as painless and easy as possible and was very responsive and quick to help! Highly recommended!

Payton Voss has been a fantastic advocate for a new STR owner and very easy to work it. Highly recommend you ask to work with him by name!

They took swift action when our roof blew off in a storm and after an initial disagreement, compromised on a fair settlement and had it to us quickly without a lot of hassle. Some of our documentation was weird from another flood and covid, and we made our case based on agreeable factors and closed it. Always pleasant and helpful and sharing what she "CAN" do instead of obstructing and delaying which increasingly is the standard for modern business. Great folks and serious about looking after their customers.