Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
252 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ProMerchant offers credit card processing solutions and merchant accounts to businesses of all sizes. We are payment processing experts and offer two money saving transparent pricing plans for merchants to choose from.
ProMerchant (promerchant.com) has 252 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 230 reviews with 5 stars · Clear filters
Excellent service will definitely return great pricing . Alex was very helpful
By Vidal K.
Response from ProMerchant· Mar 10, 2020
Hi Vidal, Thank you so much for the feedback! We are so excited to be working with you and look forward to a long term relationship. Kindly, Bella ProMerchant
ProMerchant made it easy to switch merchant services. The application process was quick and easy. The terminal was here in 2 days. Their customer/technical service called and walked me through everything. I also like the follow-up emails confirming how much has been deposited to my account.
By Owner, The Blue Moon Gallery, Cimarron, N.
Response from ProMerchant· Mar 10, 2020
Thank you so much for the positive feedback! We are honored to be working with your business :) Best, Tim ProMerchant
Pro Merchant is a 5 star company. Kevin Murphy is one of the owner of the company and I called in on 8/7/19 at 4:00 PM west cost time, and Kevin answer the phone and help me 110% to get my account set up, keep it in mine they are on the east coast and it was 7:00 PM there. This is great customer service. Owner of partyrentalca.com Tom Caringella
By Thomas C.
Response from ProMerchant· Mar 10, 2020
Hi Thomas, Thanks a million for the feedback! We are honored to be working with your business and look forward to supporting you going forward. Best, Tim ProMerchant
Very helpful in the transition easy to work with and very friendly
By Jeff G.
Response from ProMerchant· Mar 10, 2020
Hi Jeff, Thanks so much for the feedback! We are so happy to be working with you :) Best, Emily ProMerchant
Josh was great to work with -- very professional. Very responsive -- maintained close contact throughout the process. Quickly answered all my questions, Excellent representative of the company. I look forward to working with him.
By Matt B.
Response from ProMerchant· Aug 9, 2019
Hi Matt, Thanks so much for sharing your experience. We are delighted that you feel great about your experience with Josh and ProMerchant. We'll be here for you if you ever need us. In the meantime, we look forward to growing with you! Best, Andy ProMerchant Support
Geno and Tim have gone above and beyond with their customer service. They have both been very professional and personable every time I talked with them! I will definitely recommend Pro Merchant and Pay anywhere to everyone! Thank you!
By Karen W.
Response from ProMerchant· Jul 10, 2019
Hi Karen, Thanks so much for the positive feedback! We are so happy that you are happy with Tim and Geno at ProMerchant and we look forward to helping your business grow! We are always here for our merchants if any questions come up or if you need help with anything at all. Feel free to reach out via https://www.promerchant.com/support/ at anytime and we will be there to support you. Have a great day! Best, Emily ProMerchant Support Team
I am very impressed with the level of communication and follow through from my contact Josh at ProMerchant. We were struggling with excessive receivable time turn around times and in a matter of less than 1 hour, ProMerchant provided me with the solution I needed. No handoffs here, who you talk to helps you through the simple process and stays with you, I am recommending to anyone in need of such a flexible service
By Thomas C.
Response from ProMerchant· Jul 10, 2019
Hello Thomas, Thank you so much for taking the time to share your positive experience about working with ProMerchant! We strive to provide excellent support and service for our merchants and are thrilled that you are happy with Josh and the rest of our team at ProMerchant. We are always here for our merchants if any questions come up or if you need help with anything at all. Feel free to reach out via https://www.promerchant.com/support/ at anytime and we will be there to support you. Have a great day! Best, Emily ProMerchant Support Team
My representative Nick is awesome I appreciate all of his assistance. I am enjoying doing business with ProMerchant!
By Shelby D.
Response from ProMerchant· Jul 10, 2019
Dear Shelby, Thank you so much for sharing your positive review of ProMerchant! We are honored to work with you and your company and look forward to a long term successful partnership. We are always here for our merchants if any questions come up or if you need help with anything at all. Feel free to reach out via https://www.promerchant.com/support/ at anytime and we will be there to support you. Have a great day! Best, Emily ProMerchant Support Team
