Superior Customer Service
I had the opportunity to speak with Aiden (one of the reps) who explained how ProMerchant works. Superior customer service from the application process to the approval process.
By Sonia F.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
252 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ProMerchant offers credit card processing solutions and merchant accounts to businesses of all sizes. We are payment processing experts and offer two money saving transparent pricing plans for merchants to choose from.
ProMerchant (promerchant.com) has 252 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
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I had the opportunity to speak with Aiden (one of the reps) who explained how ProMerchant works. Superior customer service from the application process to the approval process.
By Sonia F.
Aidan helped me set up a merchant account and was super helpful
By Dimitry C.
Dana was very responsive and promptly and accurately answered all the questions we had. We were very impressed with her her knowledge base. Thank you Dana!!
By Justin
Had a great conversation with Joe Mendolia. He us very knowledgeable and was able to answer all my questions. On top of that, he was able to save me money on my credit card processing!
By john M.
Embarking on my journey with ProMerchant services was an exceptionally delightful experience, thanks in large part to the invaluable assistance provided by Aidan. While navigating through various potential services, it was Aidan's expertise and unwavering patience that ultimately guided my decision. His ability to comprehensively address every query I had, coupled with his stellar communication skills, truly made a difference. Aidan ensured a smooth and effortless transition for me, making the entire process feel like a breeze. I am thoroughly impressed with the level of customer service he delivered. For any business considering their options, I wholeheartedly endorse ProMerchant, especially if you have the opportunity to collaborate with a professional like Aidan.
By Patrick
Joe was extremely helpful and answered my questions in a very timely and professional manner. He makes the experience effortless.
By Susan
Aidan has been such a help while starting up my small business! Thank you for the tremendous service!
By Juliann M.
I recently signed up for ProMerchant services with the help of Aidan. I was exploring a few different options to go with, but Aidan's knowledge and patience with walking me through the process is really what sealed the deal for me. He thoroughly answered all my questions and his communication in general was excellent. He made the whole process seamless for me and I am extremely satisfied with his customer service overall. I would highly recommend ProMerchant for any business, especially if you're able to work with someone like Aidan!
By Sim J.