Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
18 reviews
ProKegelSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to ProKegel, your one-stop shop for all your kegel exercise needs!ProKegel is an innovative pelvic floor training device designed specifically for men to enhance their sexual health and overall wellness. By targeting the pelvic floor muscles, ProKegel helps improve muscle strength, control, and endurance, addressing issues such as erectile dysfunction and premature ejaculation.The device features various settings that provide tailored stimulation, allowing users to engage in effective training sessions that typically last 10-20 minutes. With consistent use, many men experience increased stamina, better bladder control, and improved sexual performance.Whether you're looking to strengthen your pelvic muscles or enhance your intimate experiences, ProKegel offers a modern solution to age-old challenges.
ProKegel (prokegel.com) has 18 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
Showing 15 reviews with 1 star · Clear filters
They are selling an overpriced product with a vibrating element in a plastic cover. On the photo they show a remote control with digital screen, in reality they sent me a cheap plastic seat with a siliconed vibrating element that is turned on via a usb cable and an on/off button.
By Viu D.
The product is of terrible quality, with my unit failing after three uses. After being sent a replacement I opened the non-functional unit... it appears to be nothing more than a standard electronic motor (2-3 dollars online), with a weight to unbalance it to cause it to vibrate. I am very skeptical that it does what it claims, or has any scientific backing.
By JJ
Response from ProKegel· Jan 10, 2025
We apologize for the disappointing experience you've had with our product. We take all complaints seriously and are sorry to hear that your unit failed after only three uses. We're glad we could provide a replacement, but we're concerned about the issues you've raised regarding the product's quality and effectiveness. However, we would like to request some evidence of the issue you're experiencing. Could you please provide us with photos or videos of the non-functional unit, as well as proof of purchase and usage? This will help us to better understand the issue and determine the cause of the problem. If we determine that the issue is due to a quality problem, we will be happy to provide a full refund or a replacement unit, free of charge. We stand behind the quality of our product and want to ensure that our customers are satisfied with their purchase. We appreciate your feedback and concerns, and we're committed to making things right. Please contact us directly so we can resolve this issue.
I had a terrible experience with Prokegel. The product I received was defective and of very poor quality, a stark difference from what they advertise. The promised “gifts” are completely useless and unusable. Worse, I didn’t even receive the item I originally purchased. Adding to the frustration was the unhelpful communication with Steven from their response team. Instead of addressing the issue, he tried to shift the blame to me, claiming I ordered the “wrong type” of product. His suggestion to either purchase another model with a “discount” or exchange the defective one felt dismissive and unprofessional. The value for money is nonexistent; the product is not worth what I paid for it. I absolutely do not recommend this company and sincerely hope to receive my refund soon. Avoid this seller at all costs!
By David S.
Response from ProKegel· Jan 10, 2025
We apologize for the disappointing experience you've had with our product and our customer service. We take all complaints seriously and are sorry to hear that the product you received was defective and not what you expected. However, we would like to clarify some points. We have a complete after-sales policy in place, which includes a warranty and a return policy. We also provide clear product descriptions and images on our website to ensure that customers know what they are purchasing. Regarding the communication with our response team, we apologize if our representative came across as unhelpful or dismissive. We will review the conversation and take steps to improve our communication. We would like to request some evidence of the issue you're experiencing, such as photos or videos of the defective product, as well as proof of purchase and usage. This will help us to better understand the issue and determine the cause of the problem. If we determine that the issue is due to a quality problem, we will be happy to provide a full refund or a replacement unit, free of charge. We value your feedback and appreciate your honesty. Please contact us directly so we can resolve this issue.
The product was ordered 11/30/24. Now 12/18/24 the product is still in China. It's been nothing short of horrible experience. Customer service won't even reply about order. I bought with hope but that's fading away. I really don't know .about these reviews. Received the order today the package and box was destroyed. Used the product 1 time started making loud noises and quit after 1 use. I consider this a scam.
By robertsbcglobal.net
Response from ProKegel· Jan 10, 2025
We apologize for the disappointing experience you've had with our product and our customer service. We understand that the shipping delay and the condition of the package upon arrival were unacceptable. We also apologize for the issue with the product itself, which stopped working after one use.However, we want to assure you that our product quality is guaranteed. We have a rigorous testing and quality control process in place to ensure that our products meet the highest standards.We also have a warranty and return policy in place, which covers defects and issues with our products. We would like to offer you a replacement or a full refund, whichever you prefer. Please contact us directly so we can resolve this issue and provide a better experience for you.
Fraud, don’t buy. I’ve bought Prokegel because there was written on the website that had an FDA certification. But it’s false. Fda certification in magically disappeared from them website when i asked.
By Francofranchi
Response from ProKegel· Nov 3, 2024
We apologize for the concern and frustration you've experienced. We take allegations of false advertising very seriously and would like to investigate this matter further. We can assure you that we do not intentionally mislead our customers and strive to provide accurate information on our website. Regarding the FDA certification, we would like to clarify that we do not claim to have FDA certification for our product. We may have made an error in our previous marketing materials, and for that, we apologize. We value your feedback and would like to make things right. Additionally, we will review our website and marketing materials to ensure that we are providing accurate and transparent information to our customers. Thank you for bringing this to our attention, and we look forward to resolving this matter with you
As a follow-up to my previous review, I contacted the company to see if they could replace the remote. I heard nothing from them. I then sent another email indicating that I wanted to return it. Again, no response. I'm really starting to think that most of the 4 and 5 star reviews are fake.
By Gary K.
Response from ProKegel· Oct 10, 2024
Sir, I'm sorry for not replying to you in time. We are on vacation. We checked the customer service chat records. For any product problems, we will give you an unconditional return and refund. Your refund has been processed. We will strengthen product inspection. Thank you for your feedback.
Porque não enviam para as ilha da Madeira - Portugal
By JOÃO RAMOS - FISCOSOL C.
Response from ProKegel· May 14, 2024
Hello, sir, thank you very much for your love for our products. We are sorry that we are unable to serve some remote islands. You can send me a message to tell me which island you are on, and we will see if there are suitable logistics channels to deliver to you. If Yes, you can place an order successfully
