Proenza SchoulerReviews of proenzaschouler.com

Bought a top on sale and sale items cannot be returned - not even to change size. So you are f***** if the size doesn´t fit. The blouse was nothing like the picture in the webshop, and when confronted with this their response was simply not to answer. All in all, I love the design, the items came quick, but if something is off, the costumer service is non-existing and the clothes is too expensive for a arrogant attitude like that

I ordered a bag from Proenza Schouler in June. When the bag arrived it had some dirt on the leather and hence I returned it. Proenza Schouler works with DHL and therefore they came to pick up the package and gave me a receipt as proof of the return. However, I never receive my money from Proenza Schouler. Apparently, the package has been lost on the way to Proenza Schouler. Even though it is their courier and they arranged the return and pick-up by DHL (and even though I have a receipt), they refuse to transfer the money back. During this process, I constantly have to contact them and they are not being very proactive or helpful. The package then luckily shows up with DHL, and Proenza Schouler agrees to transfer the money (around 1,5 months after I send the package back). Now Proenza Schouler claims that they have transferred the money back. It has been 1.5 months and I have received nothing. I have contacted my bank, who does not see the transfer and who says it should not take more than one week for an overseas transfer. All they have done is to send me some useless screenshot that does not prove anything. It does not even show proof that the money was send to my account. I have now spent three months and endless hours getting my money back. This is without any doubt the most horrible, careless, and arrogant service that I have ever experienced. I will never again purchase anything from this website.