ProcoloredReviews of procolored.com

DO NOT BUY FROM PROCOLORED. I could bore you with my experience, I won't. Zero UK base means when whatever machine you bought has issues, it will be on you to fix, using videos which are extemely difficult to comprehend. Luckily I ordered through Amazon, so after they dragged process of refund, Amazon stepped in. Refund took 3 weeks total, poor poor company. AVOID.

Procolor is the worse customer experience I've ever had. You're lucky if it works straight out of the box. If by some chance it does work get ready for countless cleaning and calks to tech support. Which is basically useless. If you do choose to buy procolor be sure to get the insurance and document every move you make for the insurance claim you'll be filing within 6 months. Also don't forget to stock up on print heads. You're gonna need them. That's if they're available. How they have a 4 star rating is beyond me. Must be paying for good reviews with all the money they're scam people out of.

Entre une machine qui lache au bout de 2 mois, on vous indique sur le site qu’il faut acheter un abonnement parallels si vous avez un Mac et une fois acheté on vous balance via le chat SAV que l’application ne fonctionne pas sur Mac, les indications écrites sur leur site sont « une erreur ». Donc si on a un Mac on ne peut pas utiliser notre K13 lite. Grosse blague pour une machine dépassant les 1800€. Je déconseille très fortement cette marque.

My experience has been one of the most frustrating customer service experiences I’ve ever had. From the beginning, my printer had ongoing issues and never performed as promised. I spent countless hours in remote support sessions with multiple engineers. Every time I thought progress was being made, I was transferred to someone else and had to repeat the same troubleshooting steps all over again. I lost valuable business time because my printer was down more than it was working. As a small business owner, every day without a functioning printer meant lost income, delayed customer orders, and damage to my reputation. I even had to consider outsourcing work, which cost me even more money. I requested a refund early on because the printer was not functioning properly, but my concerns were ignored. Instead of receiving a lasting solution, I continued to spend hours troubleshooting with no permanent fix. What makes this even more disappointing is the amount of time, money, and stress I invested, only to be left with equipment I couldn’t depend on. If you’re considering buying from Procolored, be aware that if something goes wrong, you may spend more time troubleshooting than actually printing. I expected a professional product backed by reliable customer support. Unfortunately, that was not my experience. 1 out of 5 stars. I cannot recommend this company.

Procolored K13 lite sucks. At least the one I had. I’m very disappointed in the color quality and technical issues, right from the start.

The worst experience of my life in any company ever, in January of this year I bought a procoloured F13 printer it was advertised with a white usb stick with all the maintenance software on, I never received it, the printer has been a £2699 paperweight since day 1... Support is non existent it is absolutely ridiculous that they send out faulty machines that don't work from day 1 all they need to do is send the software to reset things like waste ink counters etc and it would be acceptable. Court action pending... Amazon Order Number : 205-8221828-0049101 Update to the reply : Do you not think I've tried that for 6 months... I've tried every single day many many times, your faulty machine has lost me huge sums of money, Procoloured is an absolute joke and judging by the social media reviews there are thousands and thousands of people who have faulty machines... Absolute joke of a company... I would never ever recommend or use Procoloured again, zero customer support, machines that absolutely guaranteed will break down then it'll sit in your office for months... Whilst you wait months for a reply. Wrong on so many levels, I'm a cancer patient and am unable to work a mainstream job because of my illness so I bought this machine and it's never worked from day one

Procolored has been absolutely terrible from the start. The DTF printer that we bought is essentially a brick, and it is less than a year old. Every time that we contact support, they ask us to do things that would clearly violate the warranty -- for example, on our last support chat, they told my wife to cut one of the wires! -- and when we ask for those instructions to be given in email, rather than in a chat which disappears the moment it is done and cannot be verified, the agent mysteriously goes idle and then disconnects. These printers are little more than a scam at best. DO NOT BUY.

love the fake 5 star reviews you're leaving yourself on trustpilot, these "techs" don't know anything and just pass you person to person. along with deleting my facebook comments i made about you selling these to people for "home use" when you know the powder gives off toxins that need to be vented. i hope the lawsuit means you go broke !