Responsive
Responsive, effective, and efficient To improve this service, I would recommend a cost-effective method such as the ability to add health insurance as a payment method. I used this service because I was desperate due to the health department was unable to see me until November 5th and my PHCP had no openings. I needed assistance ASAP which was effectively handled and my health crisis was resolved immediately; however, I had to pay $366 for labs and $65 for a consult for medication which my insurance would have covered if the other two options would have been available. I did not feel an emergency visit was warranted; although I suppose I could have gone to a walk-in clinic. But I do appreciate the lab orders were immediate no waiting in line and the doctor called within 30 minutes of screening and called the prescription in ASAP. Very thankful but would appreciate it if I was able to bill my health insurance plan or apply to my deductable.
By customer
Response from Priority STD Testing· Oct 19, 2020
Thank you for sharing your review! We'd love to know what we could have done to make your experience 5-stars instead of 4, as providing the best service possible is our #1 priority. Feel free to respond to this review directly, or email [email protected] to speak with our patient care manager -- we look forward to your feedback! [update] - Thank you for the detailed response! We don't bill insurance directly as we are private service, and most people wish to keep testing off of their medical records. We also receive a significant discount on lab fees compared to self-pay, which insurance may or may not cover; this way we can grantee a set price in advance. Nevertheless, feedback like this is crucial to providing exceptional service. We will look for opportunities to make our service better for future patients using the invaluable information you've provided us. Thank you for choosing Priority Health!