Bad prints, worse service
tl;dr: - they sent me unusably poor quality prints, then ghosted me on support, then "lost my emails", then refused to reprint. My prints were a splotchy, smeary mess in a very obvious way--it was clear nobody had ever looked at the prints before sending them out. I emailed their support team over a weekend with photos of the defects. Monday: No contact. I email them in the evening just to confirm receipt of the prior emails, which they do. They say they're receiving a "higher than normal" number of emails and that things are taking "longer than usual," but refuse to answer what that means in terms of that week, next week, etc. Tuesday: No contact Wednesday: No contact Wednesday evening I email them asking for an update, and get asked "Can you provide details about why you need a reprint?". Let's remember I emailed them 3 days prior, with captioned photos, and that they *confirmed receipt of that email* on Monday. I was then told they "could not locate" my prior emails, so sometime between Monday and Wednesday they "lost" my email, like it's 1996. I forward them the emails a second time, and then on Thursday they tell me they're refusing to reprint and issue me a refund with no choice. The blues were splotchy, I guess that's too complex to fix? I really get the sense they don't care, on the printing or support end.
By Mike K.