Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
23 reviews
Princeton WatchesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PrincetonWatches.com has been a leading authorized watch retailer on the web since 1997 and was one of the earliest eCommerce watch retailers. With hundreds of thousands of happy customers over the years, we know what it takes to make your shopping experience with us a good one. We provide the best prices possible, and are committed to providing speedy and friendly service and quality products from major manufacturers of the leading timepiece brands. Because we are authorized retailers for all the brands we carry, you can be assured that we sell only brand-new, first quality, boxed product, with the original manufacturer's warranty. We are also a member of the BBB, and are rated A+ by the Better Business Bureau online reliability program.
Princeton Watches (princetonwatches.com) has 23 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
Showing 16 reviews with 1 star · Clear filters
They said my order would be here in 2 days for spending over 150.00 , 5 days later I am still waiting . When you call the company boneheads awnser who don't apologize for the delay. I'll never order from them again and Ill make sure everyone I know is aware of how incompetent this company is.
By Sara P.
When a company that repairs watches cannot tell you what a particular part costs, or how much a cleaning costs, but rather instructs you to send in the watch for 'an accurate quote,' it's time for an eyebrow to raise. Their business is cleaning and adjusting watches but they cannot tell you how much? When was the last time you called for the price of tires for your car, and the guy says, "bring your car down for an accurate quote?" If you send your watch to these people you're apt to find out that the watch needs way more in repairs than you ever expected to pay. I have experienced this kind of behavior in a few watch repair companies in the USA, so do your research before sending off your precious watch into the abyss of shadiness. Unfortunately, they are out there preying on people.
By Kellam T.
Response from Princeton Watches· Jan 26, 2017
In response we service many different brands of watches. Prices can vary greatly between different brands and models. We do provide an estimate for a cost of $15.00. (which covers your return shipping & insurance cost) We cannot provide free estimates. Our technicians will examine your watch to determine what repairs need to be made. You will then be contacted with the suggested repairs and the cost. At this time, you can decide which repairs are to be made, or if you would like the watch returned to you without repairs. Estimates to repair an item generally take 2 weeks and the repair turnaround time will vary depending on the work needed to be completed. Princeton Watches Customer Service
BUYER BEWARE! I WAS ACTUALLY TOLD THAT THE SUPERVISOR HAD JUST LEFT THE BUILDING! Worst customer experience of my life! This company alleges to sell premium timepieces but once they hook you it is over! Bought a $500 watch from them that fogged up,as soon it got wet. It was a gift for my 50th birthday! Called Princeton and was told Sorry", that's what your warranty is for. Feel free to contact the manufacturer! Really? Are you kidding me? Asked to talk to a supervisor and was told "sorry they just left the building". Contacted Better Business Bureau on them and waiting for the reply. BUYER BEWARE!
By Ted L.
This is unbelievable. I ordered items from them, with free 2 day shipping. Each item clearly said IN STOCK AND SHIPS TODAY. Guess what? I received an email that said sorry, ALL of the items you ordered are BACK ORDERED AND WILL SHIP IN 7 - 10 BUSINESS DAYS, IF they get it! Unbelievable. I went the next day to check their website, and it still said IN STOCK. These guys are CROOKS and LIARS.
By Danny A.
Princeton Watches dishonest business Highly recommended to stay away from doing business with them. Bad service They do not send the goods after payment And if you complain they reply that they can not help Just stay away
By Jacob G.
Beware of this Company. They are dishonest and incompetent with the worst customer service I have ever seen. I have placed hundreds of orders online and Princeton Watches is the worst single transaction I've had. They double charged me. When I called it to their attention, they denied having a transaction with me. Then they said there was no evidence of a double charge, then they said that I had called them to tell them that I had received two travel clocks. In fact, they had called me repeatedly to tell me that they could not deliver the clock when it had in fact already been received. When I gave them written proof of their overcharged, they simply quit communicating. Expect lies and ineptness from Princeton Watches.
By Stephen G.
"Defective Product. I purchase a watch with a butterfly clasp, From the start the clasp kept popping open so I assumed the band was too tight, now I had it loosed and I lost weight but it still pops open. Upon closer examination it appear that there is somethign defective in the clasp holder it it will not stay shut. I reached out to Princeton Watches since they clearly sent me I defective product but they essentially told me too bad. STAY AWAY BE WARNED"
By Zev2323
Waited almost a week for my watches to arrive. Specifically said I'd have them in two days. The offer no explanation and no apology. The prices are low but so not worth it
By Scott
