PrimelinevanlinesReviews of primelinevanlines.com

My items were picked up by Mak Elite Transport LLC, on 6/30. No one can tell me where my stuff is or when it’s coming and it’s 7/17. Aside from raising the price over $4k, I have no idea where any of my stuff is and it’s impacting me greatly in more ways than one. Would like to know how or when I’m getting my belongings.

Like every other story they orginally quoted me $2038. Once they show up and take a video the price jumped to nearly $5k. After negotiating over the phone and taking items off it ended up being over $4500. I told them I'm a veteran and retired and want to get my things moved to my retirement place. They never call back, won't answer the phone. If they ever do answer the phone (Ryan) promises he'll call back with some estimate of delivery times. They loaded me on June 30th in Phoenix. On the 16th of July still not answering, have no idea where my things are or when they will arrive in Texas. What a complete scam!!

If I knew then what I know now, I would not have used this criminal enterprise. I was quoted a moving price of $4,744.60 on 3/26/24. I was told that it would take 10 business days for my goods to be delivered to my new home. That's why I signed up with their service and made an electronic deposit of $1,531.94. They called me back, prior to my move date, and asked me to take an accurate inventory of everything I needed them to move. I called them back with the inventory. The moving price went to $7,395, and I had to up my deposit by $1,843.00. When the movers got to my home, they were called Ryder Relocations. After they loaded their truck, I was told that my move would cost me $11,465, and I needed to give them a check for $6,000 with the remainder of $2,090 due upon delivery in cash. Their inventory list was partly ineligible, and woefully short of the inventory list I had given Primelinvanlines. Our daughters were taking their brother's things home in a UHaul, so they took as much as they could with them. I had to rent a Uhaul truck and car hauler to take as much as possible of what they left behind. When my goods finally arrived at my new home, it was 30 days later, the mover was from Kingdom Moving. There was plenty of breakage, and was short of what was sent.

The company provided a quote for $1876 on 8 June 2024 after spending one hour reviewing the entire inventory of a one-bedroom apartment. Took $834 deposit to reserve the date. Movers showed up 1.5 hrs early at 6:30AM instead of 8AM to 12PM window. Foreman threatened to charge wait fees unless I could wake up my son while I was traveling to the site. Move completed in 30 minutes with inventory matching list on the quote. Foreman began ranting about "cubes" and hitting the calculator, saying my quote was way too low. He said I owed him $4200 total, and he needed $3400 cash immediately, or items would be unloaded onto the street. Obviously this was impossible for me to provide. Foreman took the $1000 I was prepared to pay saying that would allow him to take my items to storage. Forced me to sign a document he said just confirmed the inventory and management would work out the price difference. Customer support said I owed them an additional $2200 to get my items back. The other option was to not pay the $2200 and they would charge me $1486 storage fees and send my stuff to auction. Complete extortion. This is a criminal organization.

Do Not use this company!!! They underestimate your quote then when the movers arrive they are a different company that was contracted out who can barely speak good English then they triple the estimate made and tell you they will leave your stuff if you don’t pay more and of course by the time this happens no one from Primeline Van Lines is available by phone. My shipment went from just over $5k to over $14k. I only had one skinny guy show up to load my belongings and it took from 10:30am to 7:30pm; he scratched up the floors of the house I was moving out of so there goes my security deposit from the house I was renting. I had to help carry and load the larger items and I had to leave items behind because he wouldn’t stack boxes so only so much fit in the truck…Total BS!! Now I’m still waiting on delivery and recently got a call from a different company and could not make out half of what this guy was saying other than needing to pay cash or certified postal check when I was told by Primeline I could do all this via credit card cause who carries cash like that around and there are limits and fees for ATMs. As a military veteran I urge you all to seek out a different company cause this literally has been the worst experience I have ever had.

Rate as O stars. Horrible experience. Pick up was on 6/14, tried to charge client an extra $2K. Loading time took a long time, only 1 man, delayed the client’s personal departure. Company very unprofessional, did not provide itemized receipts or legible insurance documents, could not offer approximate date for delivery. Outsourced belongings and when calling customer service could not provide any tracking info on delivery date. Belongings showed up with a few minute warning on 7/3, what should have been a 2 day drive and tried to extra charge again. This company should not be in business. What a stressful experience, wondering if belongings would ever arrive!

Liars! "We are not a broker" "Veteran owned and operated" Drug test every two weeks. " I'll be with you till the delivery". After I paid -now the truth shines. Not picking up on the day required and no delivery date. Oh boy feeling scammed 😭

Still worst company showed up late at every step of the process looking for additional ways to charge you. DO NOT USE THIS Company!!!