Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
172 reviews
Preserve GoldSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Preserve Gold is a family-owned company committed to helping individuals and families diversify their wealth and retirement with physical precious metals. We offer gold, silver, platinum and palladium coins and bars delivered directly to your home. We also offer retirement account rollovers and will help to facilitate a transfer from your current custodian into a Precious Metals IRA. As industry leaders, we offer each of our clients: • Free, Insured, Fast Shipping: We will ship your metals to you for free with full insurance. Our metals usually ship within 2 days of payment clearing. • No Fees Buyback: Turn your metals into cash at anytime. If you are a client with us, we will buy back your metals and charge no fees. • 24-hour Satisfaction Guarantee: After we lock in your pricing and you receive the invoice, you have 24 hours to cancel for any reason without penalty.After we lock in your pricing and you receive the invoice, you have 24 hours to cancel for any reason without penalty. • Price match: We will meet or beat any competitor’s prices on gold and silver.* • Price transparency: We are transparent about all fees and costs associated with your account. • Easy access to a precious metals specialist: Our specialists are just a phone call away to answer all your questions and assist you with the selection and delivery of precious metals inside of an IRA or for home delivery. Our team has been hand-selected because they are well-trained, professional and courteous. • Precious metals education: We believe that a knowledgeable client is a successful and satisfied client. Our specialists will take all the time needed to answer any questions you have concerning precious metals. • Experience: The Preserve Gold executive team has over 30 years of combined experience in the precious metals industry. We understand this market, and we put that experience to work for our clients every day. • Integrity:We measure every client interaction against one word: Integrity. It’s at th
Preserve Gold (preservegold.com) has 172 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
Showing 165 reviews with 5 stars · Clear filters
I got a lot of help from Nathan. It was my first purchase and he made the process easy, and was respectful throughout for me as a novice. He went above and beyond and stayed in contact throughout with me. Thanks Nathan!
By Gary J.
Aaron,Katherine offered a wonderful experience.They were very patient,heplful and knowledgeable.Great customer serviced I would refer family and friends.
By Erik A.
Went through training on gold and silver (which I had never been through and was very helpful), then decided what type of investment in metals to make, with Aaron answering all my questions along the way. I really appreciate that Preserve Gold has a 24 hour cancellation policy. I have never seen that before. Aaron is very knowledgeable, helpful and easy to work with.
By Linda J. B.
I give Preserve Gold 5 STARS! The knowledge my representative gave me was paramount to my success, and to do this all without making me feel inadequate is what ALL precious metal firms should be doing with ALL of their clients. I now feel very well informed and confident about my investment, especially because I was brand new to the process. If you come across this review, let this be your sign to pursue business with Preserve. I previously contacted 5 different companies and each call ended with me feeling lost and even more confused. I am excited to start protecting my wealth with a firm that I feel truly has my best interest at heart. Thank you Ms. Katharine for your professionalism, care, and patience. I’ll be referring all of my friends and family to this company.
By Olivia B.
I felt I was interacting with Benjamin and Catherine on a personal level - meaning my transaction (now materialized) was conducted in a forthright and trustworthy manner. Benjamin's explanations were especially helpful for myself as I'm a novice in the world of gold and silver investments.
By Keith G.
Response from Preserve Gold· Apr 13, 2023
We are delighted to hear that you had a positive experience with Benjamin and Katharine. We strive to provide our customers with the best service possible. Thank you for your kind words!
Aaron is very knowledgeable in the metals industry and his experience is generously given to his customers. He made my interaction with Preserve Gold enjoyable and painless. I would recommend him to anyone looking to protect their retirement assets and grow them for the future.
By Phillip
Response from Preserve Gold· Apr 13, 2023
We are so glad to hear that Aaron was able to make your experience with us enjoyable and painless. We appreciate your recommendation and thank you for your kind words.
I have been looking into purchasing gold for quite some time and have called a plethora of companies, but Preserve Gold was the only one who answered all my questions, treated me with respect and most importantly offered the best best pricing. Looking forward to doing business with them soon!
By Mia R.
Response from Preserve Gold· Apr 13, 2023
We are so glad to hear that you had a positive experience with us! We strive to provide the best customer service and pricing, and we look forward to doing business with you soon.
Daniel addressed and answered all of my concerns and questions provided informative explanations, with prompt appointment times and phone calls as promised. As well as Katherine my calls promptly returned always accessible as a team they made me feel very comfortable and empowered in my choices.
By Anna T.
Response from Preserve Gold· Apr 13, 2023
We are so glad to hear that Daniel and Katharine were able to provide you with the information and support you needed. We strive to make sure our customers feel comfortable and empowered in their choices. Thank you for your kind words!
