Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
172 reviews
Preserve GoldSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Preserve Gold is a family-owned company committed to helping individuals and families diversify their wealth and retirement with physical precious metals. We offer gold, silver, platinum and palladium coins and bars delivered directly to your home. We also offer retirement account rollovers and will help to facilitate a transfer from your current custodian into a Precious Metals IRA. As industry leaders, we offer each of our clients: • Free, Insured, Fast Shipping: We will ship your metals to you for free with full insurance. Our metals usually ship within 2 days of payment clearing. • No Fees Buyback: Turn your metals into cash at anytime. If you are a client with us, we will buy back your metals and charge no fees. • 24-hour Satisfaction Guarantee: After we lock in your pricing and you receive the invoice, you have 24 hours to cancel for any reason without penalty.After we lock in your pricing and you receive the invoice, you have 24 hours to cancel for any reason without penalty. • Price match: We will meet or beat any competitor’s prices on gold and silver.* • Price transparency: We are transparent about all fees and costs associated with your account. • Easy access to a precious metals specialist: Our specialists are just a phone call away to answer all your questions and assist you with the selection and delivery of precious metals inside of an IRA or for home delivery. Our team has been hand-selected because they are well-trained, professional and courteous. • Precious metals education: We believe that a knowledgeable client is a successful and satisfied client. Our specialists will take all the time needed to answer any questions you have concerning precious metals. • Experience: The Preserve Gold executive team has over 30 years of combined experience in the precious metals industry. We understand this market, and we put that experience to work for our clients every day. • Integrity:We measure every client interaction against one word: Integrity. It’s at th
Preserve Gold (preservegold.com) has 172 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
Showing 165 reviews with 5 stars · Clear filters
Caleb was very professional and provided great education. He was very thorough explaining the process and answered all my questions! Such a pleasure doing business with Caleb. I would highly recommend reaching out to him.
By Emma I.
I had an insightful conversation with Alex, that has finally helped me make a confident decision regarding my savings investment. After a lot of searching, I am now certain that purchasing metal is the right choice for me. I deeply appreciate Alex‘s professionalism and patience in addressing my numerous questions.
By Larisa T.
I had a professional conversation with Nathan, who was extremely courteous and dedicated a considerable amount of time to address my inquiries and provide a thorough explanation regarding my intended purchase of metall. I am eagerly anticipating the opportunity to collaborate with Preserve Gold.
By Leanarda Z.
Great communication and work done by my reps Katherine and Paul! I'm happy to know that Preserve Gold has my back in the uncertainty that's all around us. Thank you team!
By Peter
Nathan did great job helping me buy silver coins at preserve gold explained different choices available and would recommend!
By Charlie M.
Great experience! Responses were always prompt and they are very interested in making the customer experience pleasant. Great education before transactions were made.
By Sheryl B. M.
I'm working with agent Aaron CROSSMAN. Very professional but at the same time very personable. Education was key. He spent a great deal of time, making sure I understood everything. If I didn't, he spent as much time as needed. He stayed in touch with me every step of the way. When something didn't show up when expected he would call me. Alternate measures were suggested to take care of the missing check. It was cancelled and resent in the provided FedEx envelope. Aaron texted me when it arrived; then, he called to inform me that my purchases were in progress. Very reassuring with all the information!!
By Jacquelyn K.
I had called and researched multiple gold companies and Preserve Gold was by far the most helpful and professional. It was the only conversation where I felt like I was talking to a real person/professional and not some pushy salesman. The gentleman I spoke to was courteous, patient, and knowledgeable whereas the other companies I contacted made me feel uncomfortable. It was a noticeable difference consulting with Preserve. Thank you for your service!
By Elle W.
