PrepaidgiftbalanceReviews of prepaidgiftbalance.com

FRAUD! $300 on the card, their website does not work. Can not register card, can not register identification. Tried 3 different Browsers, deleted all the cookies, cache, etc, none of them work. Packaged PIN does not work as soon as you go to their website they tell you to get a new pin. Racketeer operating out of Centennial Colorado threatened to use these cards to defraud people and here you have it! There is no way to contact them.

Worst customer service ever. They don't listen to you at all when you call having trouble using the card. They only give excused and later time frames for when it will work. What a joke of a company!

Thieves. After experiencing difficulties activating a $50 card, I called and was told the card was valid and balance was fully available, but the account had been locked due to the number of attempts to activate it. The rep told me to wait 24 hrs, try again, and call back with any issues. 24 hrs later I had the same problem so I called back. At that point I was told the card had a zero balance and had been used. The rep refused to give me any further information so I asked to report it stolen for replacement, per the stated policy. I provided the (very carefully redacted) requested information via fax to the number provided by the what may have been the rudest person I’ve ever had the misfortune of speaking with. No great surprise, no one responded. When I called a third time, they claimed they never received my information (my fax confirmation proves otherwise), the rep called me a liar, and hung up on me. Shockingly, I never received a replacement card.

Went to use the balance on a $50 Gift Card and there was only $1.15 on it. Was able to get a transaction history which showed $25 was "redeemed" at SAKS NY 3/1/23. Called the card customer service, but was told the card was registered in someone else's name so they couldn't give me any info. Called SAKS, I was told the card was "redeemed" which meant it wasn't used for a purchase. Not sure how they did that without the physical card. SAKS is looking into it, but doubt they will be able to do anything. Called card Customer Service again and was told I'd need to provide proof of card ownership by faxing a copy of my driver's license (with photo and address) and a copy of the front and back of the gift card. Then card could be re-registered in my name. I am NOT going to provide a copy of my DL so then my identity can be stolen! I've now spent several hours on the phone trying to get this figured out, but I'm done. NEVER again will I purchase "VISA" gift cards for anyone and will tell everyone I know not to purchase.

Website is always down. When you try to call you get someone from India that has such a thick accent you can't understand them. Unable to get card registered at all. This isn't the first time. I've learned my lesson. Never again.

My brother gave me $100 Gift Card which says Debit Visa. According to the card funds don’t expire, card valid through date on front. That is 06/30. I assume that should be used as expiration date? Every time I try to use this card online or in a restaurant it gets declined. Now what??? These gift cards are phoney if you ask me!!

I purchased a $100 gift card at a local Harris Teeter in VA. Shortly after registering the card online, someone in NY accessed the card and changed the name it was registered under then spent the money at a company called Saks. I don't believe this company is the clothing store but a front used to transfer the money from these gift cards. I tried to use the prepaidgiftbalance website from 3/17 - 3/19 and the website was down. I called on 3/19 and 3/20 to report the theft and I was told to fax a copy of my driver's license, the receipt, and the card and enlarge the pictures 200%. I do not feel comfortable faxing a copy of my driver's license to this company (with tons of bad reviews) that already compromised my info once during the initial registration, but the agents I spoke to gave me no alternative to "proving my identity." I thought I was buying a VISA product, but apparently VISA is just licensing it's name to a bunch of small companies of dubious quality. This appears to be some company out of Florida with tons of bad reviews, but the VISA logo makes the company seem legit. I'd like to warn people to just gift cash instead of gift cards. The other thing I'd like to point out is this company has to be aware that their website is compromised and that a lot of their stolen cards are being used in New York and charged to Saks, but when I called, the agents I spoke to acted like they didn't know anything about it. I plan to sue in small claims court as well as notify VISA and Harris Teeter that they are associated with a fraudulent product.

This card gets declined when trying to use it at nearly Any website! What's the point of a prepaid card that can't be spent????