Premier Global Van Lines LLCReviews of premierglobalvanlines.com

Signed contract with them on 10/13/2021, cancelled on 10/15/2021 after seeing some of the bad reviews. They pulled almost $1,000 out of my account without my approval to my recollection on 10/16, and I've been fighting with them ever since (this is April, 2022) to get a refund. Last straw was today when a manager named Mark Jacobson (that's what he said his name was, anyhow) accused me of trying to cheat them out of the money. They say they sent a check out in December to an old address, but that check was returned to them. But now he's saying I 'must' have cashed it and am trying to get them to pay me again. I'm going to have to get an attorney involved. I've been threatening to do that for several months, but keep thinking they will send a check even though they have all kinds of excuses (finance closed for two weeks, all new personnel, previous manager out on medical leave, etc.). In the nearly 6 months I've been trying to get the refund, only ONCE did anyone ever return my calls. I know they have callerID on their system as I often get immediately routed to some Operations voicemail (to which no one returns calls). Other times when they realize it's me, I get hung up on without anyone even saying 'hello'. Most people on their phones are pleasant (a couple not so much), but regardless, nothing gets accomplished. It's interesting (or not) the only address I can find for them, 4497 25th Ave sw, Naples, Fl, 34116, is a residential area, per Google maps.

Worst company ever! I had planned on moving to California from Texas. After telling them what I had they recommended a 12’ truck which was going to cost approximately 2500.00. After packing I realized I might need 16’ of space instead of 12 they charged me $3500 more for 4’ of space. 6000.00 to move a one bedroom apartment! That was almost a$1000 a foot. The girl in the office was so rude! I will never recommend this company to anyone! I feel like they took advantage of this older woman!

Premier Global Van Lines is not a legitimate moving company. They are crooks and liars. We paid $2,500 towards a deposit after being told we would receive “white glove service” by their own movers because they were not a broker and only used their own vans and direct employees. They didn’t show up on the day of the move or the back up date. 4 days after the move was scheduled, two guys showed up from a completely different company and said they had no packing materials and weren’t aware they were supposed to be handling the packing for us. They quoted us double the price and said they wouldn’t provide a new contract in writing with the new price either. We followed up with Premier and they said to go ahead and let these people pack our items (knowing fully well that they didn’t have the safety packing material to protect our valuables) and that they’d figure it out with us later. We refused to let them take our items without a new contract and now they’ve declined to return our $2,500 deposit. We’ve followed up and asked to be contacted by management and they are non responsive now. Do NOT hire this company. We worked with Casey, Zena, Leigh, and Anna. All lied about the services that would be provided. Do not trust anything they say. We are engaging a legal team to pursue the deposit refund.

Dannie argued with me about it being rude to call in the morning. I work nights and I was continuously called in the morning before 10am it is rude considering what I work. I explained that and I was told to put my phone on dnd. You shouldn’t be rude to your customers if someone doesn’t answer your text in the morning it doesn’t mean to call. Maybe their busy, maybe they had a funeral to go to, or maybe they had just got off work and just fallen asleep. Stop being rude :/

Dont believe any review that is more than 1 star. Wish they had a less than 0 rating to use. Not even sure this is a real company. Worst moving experience possible. Once I signed on we expected an experienced crew to arrive on moving day. It could not have been any worse. If this is the type of crew they hire, stay as far away as possible. 3 guys showed up in a rented Penske truck, not a moving company vehicle. They started out by lying to us about their names. Have no idea why. Showed up wearing open toed sandals which was our first clue these 3 guys were not pros. Come to find out later the lead guy is a college student and the other 2, who knows. Dont believe they were a company either. Asked if they were vaccinated and one said yes, two said no. Asked they to mask up and they didnt have any masks so I gave them 2 which within a half hour were missing. No masks the rest of the 6 hours it took them. Felt like asking them to leave but needed to keep going. It only went downhill from there. Before they even got started, they tried to tell us we owed more than the contract said. I said absolutely not and he said he had to call his boss (guess he called himself). Came back and said ok we go by the contract. Totally unprepared as they had to go out to our Lowes store to buy boxes, tape, etc. and some moving blankets. We knew this was never going to end well. They split into 3 different floors and with only two of us we couldn’t watch them all. Later determined stuff was thrown into boxes such as hanging clothes. No wardrobe boxes used. Sharp kitchen knives just thrown in amongst other stuff with no packing materials around them. Geez, who does that? Not enough moving blankets so some furniture was half covered and some not covered as they cut up cardboard boxes to wrap around furniture with clear wrapping material and tape. Packed my wifes purse in the bottom of a large box and we only found it after she was looking for he purse. So, they took things we did not want them to take and left behind things we needed and we had to spend a few hundred dollars to ship. No inventory review was ever done at either end of the move which I was too busy to remember to do, my fault for not insisting but I suspect it wouldn’t have mattered. Suffice to say it never got better. Contacted Premier Global and the gal took all my complaints and wrote them down and said an operations manager would contact me within 2 or 3 days. Still waiting several weeks later. All subsequent attempts to contact were met with no answer or no reply. Needless to say when shipment finally arrived, they unloaded and were prepared to leave without assembling anything they dissembled. Said no and forced one of them to do all of it himself while the other guy sat in the truck cab for 2 more hours. Anyway, some broken items that i wont even bother trying to get insurance claims for. This review should be enough to tell anyone to never ever even call them.

Don't have anything to do with them!!! Sorry I have to give them even one star. They are a total scam!! I had a contract with this company to pick up my stuff on Saturday the 25th. I checked multiple times to make sure of the date. I have a friend that was going to let them into my storage units as I'm out of the state, so the date had to be confirmed. Then on Wednesday night the "driver" calls and tells me that he'd be there on Thursday to pick up. I said no, Saturday, the day on my contract. He said he isn't working on Saturday and I would have to just deal with it. I call the company and they're closed for the night. The next morning I call and get a gal I'd never talked to before and she tells me as well that the contract doesn't mean anything and that they could pick up on Sunday. That's 2 employees telling me my contract means nothing to this company. So, I contact another company that says they CAN pick up on the correct date. I then contact Premier Global Vans to cancel my contract and get my deposit back. And at this point (afternoon) they say that now they can pick up on my contracted date and that they won't give me my deposit back. IT IS A SCAM. The supervisor says they are a large national company, and that my deposit doesn't matter to them. Well, my deposit matters to me! They have two of their employees to tell me that my contract is worthless, and I'm supposed to accept that what this rude supervisor is now saying is true?? He talked over me the entire time. He didn't care what I had to say as long as he got to talk. Worst experience EVER!!

This company is the biggest SCAM ever! They took my stuff and failed to deliver it! On August 17th I contacted Premier Global Van Lines LLC for a quote and spoke to Richard. He did not hesitate to contact me multiple times asking for a deposit saying it’s refundable. I hesitated as I wasn’t sure. After deciding I ended up paying the deposit. Once the payment was made Richard did not contact me anymore. I did text him about asking how much packing is and he contacted me the Friday before the move and that was it. Berta the mover did contact me on Friday asking if I could get the loading dock reserved for Monday morning. After checking with my apartment complex I confirmed that was fine and all he said was okay. The movers arrived 7 AM without calling or texting saying they were on their way. Berta and another man arrived who took away my boxes and wrapped up my TV, floor lamp, coffee table, mattress, bed frame, and couch. I was up charged saying it was mroe square footage then quoted and they had to use boxes. I told Richard this before hand about by inventory and he told me everything was included in the price which was a lie. I was told delivery by September 1st by Richard since pick up was Monday August 30th and they drive 500 miles a day. Then Berta the mover told me Friday September 3rd to Monday September 6th since it takes about 5-7 days usually. Okay, I can deal with that. After my stuff is picked up I have zero contact with anyone from the company. Richard doesn’t answer anymore. Matthew answers and transfers the call to a women in the back office who is very rude. She told me today (Friday September 3rd) that it can take up to 30 days! I have been lied to from day one by Richard. I was also up charged from my original quote by him and Berta charged me extra by square footage. This company has poor customer service and they do not care about their customers. I am now currently spending more money getting an air bnb since I don’t have any furniture at my new apartment. I would never use this company again. All the good reviews are fake! Be aware.

I hired Premier because their broker on the phone was fantastic at explaining and assuring us of the move. On the day of scheduled pick up (which was scheduled in the morning), they were supposed to contact us prior to arrival. They did not contact at all and all of the phone numbers, including the one listed on their website, the invoice, and their customer service representative that we spoke to originally, were either discontinued or not in service. We had to hire another moving company who were able to show up the next day and were in constant communication throughout the entire process. The day the new movers arrived, so did the original company - with movers who were smoking cigarettes in the driveway outside my house - while waiting for us to contact their supervisor. Premier did not fulfill the contract and I am still fighting to get my deposit back because they dropped the ball. Do not hire this company unless you want to lose thousands of dollars and waste your time attempting to deal with people who have zero interest in honoring a service contract. Premier did not deliver on the contract and I lost my $2,000 deposit. I will continue to fight to get my deposit back. Do not make the same mistake I did of hiring Premier Global.