Precision Door ServiceReviews of precisiondoor.net

The Palm Springs location was called to fix/replace a remote for my mother’s garage door. At best the remote needed reprogramming and at worse needed to be replaced. The garage door worked fine with the wired controller in the garage. The technician told my elderly mother that the opener and springs needed to be replaced. He charged her over $2100. Such a scam and disgracefully preying on elderly.

If you have any other choice, do not use this company. On December 20th, after pulling into my garage, I tried to close the door only to hear a buzzing sound. The manual release was unusable because the rope was trapped between the garage door and opener. At 10:15 a.m., I called Precision and spoke with Madison, who assured me someone would arrive within four hours. True to her word, a technician arrived at 12:15 p.m. I explained that I would be happy just to get the door closed since snow was expected that night. He told me this was not possible and that I would need a new opener, reusing all the existing hardware, springs, and rails. Imagine my shock when he quoted me a price of $1,293.15. When I questioned him, he said this was the least expensive option. He installed the opener and left by 2:20 p.m. Since then, I've done some research and found that I could have bought the Genie 2128 for $345.35. By my calculations, this means the labor cost was $475 per hour. I feel like a fool, and I feel sure Precision sees me the same way. They were quick to show up, for which I was appreciative, but after that, it was all downhill.

Installed wrong garage door after more than of a month of waiting after placing order with zero communication. Terrible, time wasting experience that’s still unresolved.

Check prices, people! This company's prices are outrageous!

They took advantage of my husband. a senior citizen. They charged 975 to replace two broken springs with heavy duty springs. I called around after the fact and found that we should have been charged less than half what they charged my husband. Filing a complaint with the BBB and AARP.

Request repair at 6:30 and was advised that repair person will arrive between 8 to 10 pm. The repair person arrived at 10:30 pm and it was obvious that he did not want to do any work. The repair person was here 5 minutes and gave an estimate of approx $2,000 Don't trust this company. A very poor experience with them.

Had a tech come out and tell me that I needed a completely new garage door that was a little over $2,400 after tax. Said the part that I needed was no longer made. I get online later and found several listings. Had a 2nd opinion and the other company fixed the issue within 20 min for just the service fee. Called to complain, had their 1st line of customer service answer and took my notes down. I could just tell in her voice there was no chance they will call me back. Haven’t heard anything yet. I have also heard from several people that this company doesn’t fix doors, they replace them and charge ridiculous amounts for it. Don't waste your time or money.

I would give less than one star. David the technician who came to diagnose my garage door made my garage situation a disaster. Of course need to replace the springs and the unit. We are talking about $2800. He said this is the only option and I will not find a sprocket for it. Good enough, I bought the sprocket exact fit for $14.95 delivered. I did install it in less than 1/2 hour. Bingo ! It works beautifully . Precision charged $175 for diagnosis. It is a scam. Do not do business with them . They get advantage of people