Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
236 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PowerSmart USA offers a wide array of full featured outdoor power equipment, ranging from snow blowers, lawn mowers, yard cleanup tools and more. We're dedicated to assist with customers to solve the problem. If there is any problem, please contact to us by our support emails: [email protected] the meanwhile, we understand how disappointed it was due to the phone no answer.Our Telephone Service is out of service due to regional problems. If you have any questions, please contact to us in email. We’re trying to reconstruct our Telephone Service.Each equipment does come with the manufacture warranty and there're the details on the instruction manual. We're glad to provide the free replacement parts, exchange or service center for our customers, if it's under warranty.
powersmartusa.com (powersmartusa.com) has 236 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 126 reviews with 5 stars · Clear filters
Needed to return a item that I purchased that I did not need after all. They emailed me back in a day and promptly helped with the refund.
By Elizabeth G.
Response from powersmartusa.com· Apr 22, 2025
Thank you so much for your kind words! Your recognition truly motivates us to keep doing our best. We'll continue to provide you with great products and excellent service! If there is anything we can help with, please don't hesitate to contact us.
I have had my Power Smart 21" 3 in 1 gas push mower DB 2194PH for 5+ years. Unfortunately my primer bulb needs replacement. I ordered one from Power Smart but I apparently ordered the wrong part or they no longer carry the correct part for my mower because it's so old which proves what I'm saying about durable equipment.
By Dawnette K G.
Response from powersmartusa.com· Apr 22, 2025
Thank you for being a PowerSmart customer for over five years — we truly appreciate your loyalty and are glad to hear your mower has served you well over the years. We’re sorry to hear about the issue with the primer bulb. It can definitely be tricky when it comes to ordering the right part, especially for older models. While we do our best to keep parts in stock for all our products, availability can become limited over time as models are discontinued. We’d love to help you track down a compatible replacement if possible. Please reach out to us with your mower's full model number and any order details you have, and we’ll do our best to assist further or suggest a solution. Thank you again for your feedback — and for sharing that your mower has proven to be a durable piece of equipment over the years!
I had a shortage with my order. I called and they fixed it with no hassle.
By JE W.
Response from powersmartusa.com· Apr 22, 2025
Thank you for sharing your experience! We’re sorry to hear there was a shortage with your order, but we're glad we could quickly resolve it for you without any hassle. Providing smooth and reliable service is important to us, and we’re happy to know our team was able to assist you promptly. If you ever need anything else, we’re just a call or message away. Thanks again for your support!
Quickly responded to update their part list that had omitted a part I needed. Responded to my emails promptly. Open minded to my suggestions on their parts page. Quickly packaged my parts order and did not ship using USPS (thankfully), but rather FedEx. Thankyou PowerSmartUSA.
By Tim
Response from powersmartusa.com· Apr 22, 2025
Thank you so much for your kind words and for taking the time to share your experience! We're glad to hear our team was able to respond promptly, update the parts list, and get your order out quickly via FedEx. We especially appreciate your suggestions — customer feedback plays a big role in how we improve our website and service. It’s great to hear that the process worked smoothly for you! Thanks again for choosing PowerSmartUSA — we’re here anytime you need us!
Great customer service and great products. I'm very satisfied and will definitely buy from them again.
By Michael B.
Response from powersmartusa.com· Apr 8, 2025
Thank you so much for your kind words! Your recognition truly motivates us to keep doing our best. We'll continue to provide you with great products and excellent service! If there is anything we can help with, please don't hesitate to contact us.
We ordered lawn mower filter from this company. It shipped fairly quickly and was the correct part. Not only did we get the filter we also received the cover for the filter installation. We would do business with Powersmart USA again.
By Tena T.
Response from powersmartusa.com· Apr 8, 2025
Thank you so much for your kind words! Your recognition truly motivates us to keep doing our best. We'll continue to provide you with great products and excellent service! If there is anything we can help with, please don't hesitate to contact us.
I love my PowerSmart snowblower. It works well, is easy to use, and is a major timesaver and back saver. I haven’t had any issues so far and would absolutely recommend. Makes snow days much easier.
By Jasmine O.
Response from powersmartusa.com· Apr 8, 2025
Thank you so much for your kind words! Your recognition truly motivates us to keep doing our best. We'll continue to provide you with great products and excellent service! If there is anything we can help with, please don't hesitate to contact us.
Really happy with PowerSmart! Their products are super durable and last for years without any issues. I’ve had a great experience with their customer service too—they’re quick to respond and really helpful. It’s nice to buy from a company that stands behind what they sell. Would definitely recommend!
By Omar
Response from powersmartusa.com· Apr 8, 2025
Thank you so much for your kind words! Your recognition truly motivates us to keep doing our best. We'll continue to provide you with great products and excellent service! If there is anything we can help with, please don't hesitate to contact us.
