Horrible warranty
1/4 inch, 6” ratchet broke trying to remove a rusted bolt. Tried to get warranty is a nightmare. The runaround is crazy. Horrible customer service (if that’s what you call it)
By Tsav Y.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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3 reviews
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Powerbuilt tools and shop equipment offer quality, innovation, performance and value to demanding automotive enthusiasts and professionals. Learn more now!
Powerbuilt Tools (powerbuilt.com) has 3 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
3 approved reviews, newest moderated first
1/4 inch, 6” ratchet broke trying to remove a rusted bolt. Tried to get warranty is a nightmare. The runaround is crazy. Horrible customer service (if that’s what you call it)
By Tsav Y.
Absolutely blown away by their warranty/replacement policy. I had borrowed a master brake caliper kit and accidentally misplaced one of the adapter disks. I was afraid I was going to have to replace the whole $150 kit, but I emailed customer support (who replied very quickly), and was given a direct number to their parts department. One short phone call later, and I was told my free replacement was on its way to my home. THANK YOU SO MUCH POWERBUILT.
By Christa W.
Super wide foot print gives you enough purchase just but anywhere to get you out of trouble
By Jeremy W.