ActiveCampaign PostmarkReviews of postmarkapp.com

Don’t come close to this company.. they promise 24h for account review approval but you keep waiting and waiting!! I’ve sent them countless tickets to support and sales but no one cares.. like a blackhole! If they treat new customers like that, then how will they treat existing ones! Update: After 3 days, they replied: We reviewed your account and based on the information you gave us, it doesn’t look like Postmark will be a good fit for your sending needs at this time They refused my account to send otp and order confirmation while this is what they claim they are about!! They just waste our precious time and decide on our behalf!!Such an ego and horrible attitude!! No one discussed with me, no reason given, nothing, just ann arbitrary decision!

Declined our site

Postmark used to be amazing before it was bought by ActiveCampaign. I used to recommend it to all my friends, colleagues and clients. I no longer do. I have lost so many emails due to sneaky changes in their pricing tier without proper notice and extremely poor customer service. While they used to care about the customer more than anything and attempted to help you in any way possible, they've now become soulless, uncaring and unapologetic and spew the same AI-generated corporate jargon as the next company. Or they ignore your support requests entirely. RIP Postmark.

I wasted an entire week waiting on account approval just to send emails and it is still not resolved. I have a new website and my initial approval was not accepted until I sent them my beta test stie for 'manual' review. Reviews only happen M-F during business hours and customer support responses are slow if you get a response. They 'promise' a 24-hour review period, which is not how they actually deliver.

We currently use Sendgrid. Spent 2 hours early one Saturday morning (yes, personal time) reading reviews of options and the review of Postmark on the Postmark site. Registered for an account, provided credit card details, went through setup for 3 domains, DNS settings, etc. Then I get an email from Postmark: "We reviewed your account and based on the information you gave us, it doesn’t look like Postmark will be a good fit for your sending needs at this time. We have paused your account, so you won’t be able to send or receive any new messages." So they suck..... stick with Sendgrid or anyone but Postmark.

They promised to secure their service with whitelist IP 12 months ago, claimed it was coming soon. Then my account got compromised and the API key exposed, subsequently 12000 phishing emails were sent from the account. I asked again about the whitelisting of ip's, limiting max amount of email daily, other security preventative measures they have available but nothing is yet available. Not even a log in log to see wether one of the 2 users accounts with 2FA enables were compromised. and their customer support team mentioned that even though security measures were coming nothing was available yet. And that due to their low security features they disabled my account and denied any further service. What a terrible way to deal with a security breach. I regret entrusting my business to this company.

Same story as others. Been using the service for the better part of a decade. It's been great, up until the last year or so. I guess ActiveCampaign is finally infecting the product with it's mediocrity.

I have been using these guys for the best part of a decade and until recently they have been great. Support fast and responsive, delivery second to none. Until now - since active campaign acquired them. Now I have system where delivery rates have dropped and there seems to be no one picking up support. I have sent emails, used support forms (the wonderful chat system has gone) and even tried tweets... But nothing... Tumble weeds ... Silence. Prices are also increasing which in itself would be ok if there was the appearance of someone working there to assist. So, I am wondering what to do. Do I bail out? Since my customers are complaining, the radio silencevfrom active campaign is likely to force my arm very soon. If you had asked me 8 months ago would I recommend them, I would say absolutely. Now I would suggest staying clear.