Great customer service!!
Great customer service!!
By Ernie C.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
175 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Discover designer travel bags & accessories from top brands at Portmantos, your destination for high quality travel fashion.
PORTMANTOS (portmantos.com) has 175 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 145 reviews with 5 stars · Clear filters
Great customer service!!
By Ernie C.
Awesome service. Order arrived superfast - well packed and it was at the best price on the market today. Highly recommend this business and I am a tough customer to impress yet here I find myself making a bookmark for any future need - my first stop!
By Tambour E.
Great backpack.
By Eleni P.
My bag arrived quickly and exactly as described! And I love it! My only recommendation to the company is to make sure the image of the item reflects what the consumer is purchasing. I was worried because the description was a floral description but the picture was a red bag. I took a chance and am glad I did. The item I bought was a replacement for my existing (and no longer available in stores) Tumi cross body bag. I don't care for the latest one in stores so I thought I might be able to find it online. Portmantos had the best price, it showed up quickly, and was brand spanking new! Great experience!
By Frances
Great company to buy from. Product came as promised and within a couple of days.
By Mark B.
I'd never heard of Portmantos, perhaps because I reside on the West Coast. It caught my eye while I was doing price comparisons for a high quality but pricey backpack. It had the best price and I was leery. I took the plunge and 2 days later with no S&H costs, it arrived at my front door. I'm pleased as punch, do a fair amount of travelling, and will keep this store on my radar for future purchases.
By WTS from Chatsworth, CA, U.
Ordered luggage, came quickly, great service!
By Guest
Our first time purchasing here. We were not sure if we should buy through Samsonite website instead at first because the suitcases are quite pricey and we were buying 2. But because of the price, we ordered 2 Samsonite Spinner suitcases through Portmantos. Fast shipping. In original packages. The price is the best. We continue to look through the website for more product. We will definitely purchase more items from them. Thank you for your service.
By Tatt