PopurReviews of popur.com

I love it. I’ve only had two problems with it and we were able to fix it over the phone when the program needed an upgrade. The other problem was the trash lid and they replaced it right away. I would however like an easier way to clean it and remove the old litter.

I’ve had my Popur for over a year now with 3 Maine coons and it’s just been such a blessing. Haven’t had any issues, but even if it did I would totally get a new one as I feel it has totally paid for itself.

I purchased the S7 as an early adopter shortly after the kickstarter ended. This is my first real auto-litter box and I’ve been dying to try one, but the drum-shaped ones always made me nervous since neither myself, nor my kitties like the idea of being enclosed. I have 7 cats who were former ferals, so their personalities are all on the more skittish side. (I socialize the extra spicy kittens for TNVR trappers if there’s a chance for adoption, but I’ve have had my share of “foster fails,” which is how I wound up with the 7 little loves that I call mine.) I got my first S7 late December 2025 and my second mid-Jan, knowing I had a hip replacement scheduled in February. I went from 6 huge litter boxes to two S7s and kept one of the old boxes in the room for a few weeks as they got acclimated. Let me tell you, these boxes are an absolute game-changer! I know there are a few kinks with the app as the bugs get worked out since this is new to the market, but even with that, I’ve never been so pleased with a purchase. I clean out the bins once a week and pretty much don’t have to think about it other than that. I do monitor the boxes (via app and in person) to make sure nothing is stopped or stuck and I refill the litter level as it gets low, but that’s it. If you get a stool or something for the height, just make sure to leave it a few inches away from the front so it doesn’t catch when the box cycles. I can’t wait until I receive my guardrails (coming soon) because I do have a high pee-er, so I’m hoping that helps and I can finally put some mats underneath to help with the litter tracking! I also can’t wait for the future functionality of the app to become available! I don’t normally leave reviews, but what a great product! It has absolutely changed my hatred of litter boxes. There’s hardly any smell too and I’m just using tidy cats lightweight litter. (Note: While I’m healing from surgery, I can’t clean the boxes, but it’s much easier to convince a friend to help remove a bag once a week than to clean 6 huge, stinky litter boxes). I would purchase this again and highly recommend! Just be patient as they work through the kinks of your order before everything has been released for the S7. Update: I did contact customer service for a liner sticking issue and they were amazing! Their responsiveness to my question (within 24 hours) was considerate and caring, and it really showed they truly care about and believe in making the best product and providing the best experience for their customers and furry companions. I know the response time received some complaints as the bulk of the S7 pre-order and early order units were first being shipped, but if you consider the logistics issues they were experiencing with the ever-changing tariffs and typhoons that were happening at the same time and give them some grace, it’s understandable. I believe they’re back on track now and they’re wonderful!

We are a popur family for sure. Fantastic customer service and my original popur and my new s7 are my 8 cats favorite litter boxes. I have 5 automatic litter boxes. They always gravitate to the popur. I'll end up probably selling 2 of the other 3 and getting one more.

The product has been great, and little hiccups expected for a new product have been addressed immediately and satisfactorily by support. They went above and beyond getting me the unit I ordered due to unforeseen changes on my end. I have zero reservation recommending this company.

We absolutely LOVE their boxes (and our cats do as well). We have 2 cats that have been using Popur since 2023. Our initial purchase unfortunately was damaged in shipping, but the company was both quick to respond and resolve our issues. Just this year we decided to upgrade one of our two boxes to the newest model. I thought about branching out to a different brand, but when I researched the options I kept coming back to Popur's safety ratings, as it is considered one of the safest automatic litter boxes on the market (cheaper alternatives can be more dangerous). So I stuck with Popur and got the S7. It arrived on schedule, easy to set up, and we've had it now for almost 3 weeks and the cats took right to it from day one. If easier disassembly for cleaning is a priority for you, it's worth the upgrade, but both models have been game-changers for us in not having to smell the litter or scoop daily.

This was worth the wait and the money ! I have 5 cats and have tried 4 other brands - and this type is actually the most effective and clean ! Way easier to maintain as well ! Thank you Popur for such an amazing product!

I’ve had the Popur X5 for 4 (maybe 5?) years and it’s amazing. I literally do not have to worry about my cat litter. I have 2 cats. The collection bin lasts about two weeks before it’s full. It’s in the living room behind my couch and you never can smell it (I’ve asked multiple family members to make sure my house doesn’t smell like cat litter). Also have never had any technical problems or anything like that at all. It was literally set it up and forget about it! Going to give my X5 to my grandparents for their cat and upgrade to the S7 for the multi-cat monitoring features and hopefully have the same experience.