PopmoneyReviews of popmoney.com

Two terrible experiences in a row with Popmoney and no one is willing to help me fix them. The first time I tried to transfer money, it worked fine. The second time, it would not let me log in with my prior credentials, which I had written down when I made the account, as I always do. I called and sat on hold for 50 minutes before hanging up, then sent an email to their support and never heard back. I gave up and created a new account. Then that account was put on hold...with no reason why or details given to me. So, I called again four different times. Each time, I sat on hold for over 40 minutes. Again, my email to support was unanswered. What in the heck kind of customer support is this??? Nonexistent, that's what.

Completely terrible. Had a coworker send me money via popmoney because he uses a tiny Credit Union. Signing up was easy. As soon as I attempted to log in, it kept stating my password was incorrect... I just created the account! I reset my password and tried logging in. Same response! Then it locked my account. No one ever answers their phone. No one ever responds to email.

made a transaction. Got a note from financial institution it did not go through and would be redeposited in my account. PopMoney is a third party application. They never redeposited and my bank just refers me to them and I have called and spent over an hour on hold and never get in touch with someone, until I just gave up. My time is actually worth more than the money but there is a principle involved here. It actually seems like a scam.

Horrible service. Forever hold time. I saved my password and it's saying it's not valid/recognized. They didn't accepted the bank info for Bank of America. I asked to reset password and clicked on the link immediately upon receiving it but the link was expired. Nothing good to say here.

Popmoney is so bad they really need to add an option to provide negative stars. I don't know how or why a financial institution would use their services because they DO NOT work. In addition seems they are just trying to track every transaction you make if you use multiple financial institutions. Having a single sign helps them to monitor all your funds but it's not why I am providing this negative review because everyone is trying to track folks by making you create a profile. The issue here is Popmoney profile doesn't work. It didn't allow me to link my bank account or debit card to my profile in order to receive the money I was rightfully sent. I had to have the person that sent the money contact their financial institution to have the funds reversed. Mind you this entire process took around 14 days.

I signed up through my first flight credit union. It is slower than the pony express. I made the transaction on 11-05-21and as of 11-8-21 funds had not arrived. I also was charged 1.00 fee. I thought this was the electronic age. Never again. They said it would take 3 days to complete the transfer. My bad. First Flight should drop them from their website. Just received an update. The money is suppose to deposited on the 11th. So instead of 3 days it has taken 7. I never knew electronics worked so slowly.

I'm a recipient of funds collected by Popmoney. I signed up with Popmoney and filled in my bank's information. However the response from Popmoney popped up stating that my bank's account information was entered wrong. I tripled check, check again and again and my bank's information was entered correctly. Popmoney wouldn't accept my bank's information so I could request the deposit of funds. Also their cust. service representative told me that Popmoney doesn't do business with Bank of America (my bank) so I have to open an account at another bank. Ohhh, strange, huh? Another stall tactic when everything else fails for them...change my bank! Popmoney wants to use every trick in their books to hold on to everyone's money so they can earn free interest on other people's funds....or???? Do not do business with this service.

Worst customer service I have experienced...stayed on the phone waiting for almost an hour to get help with a problem. They never answered. I worked with my Credit Union for three days to get POP MONEY to stop a payment after the recipient could not access the crappy App. Was charged a Stop payment fee, even when on the website it goes against their Guidelines. My C.U. refunded my money. I will NEVER do business with them again.