PoooliprintReviews of poooliprint.com

Response from Poooliprint· Mar 27, 2021

Dear Emilija, We apologize for all the inconvenience caused. I was able to locate your order #19848 from Febuary. I noticed that one of our customer support agent is already having conversations with you to solve the problem and to provide the best possible service we can. As per checking with our fulfillment team, we are already having investigations in this case and waiting for the approval of the order replacement. I hope this helps! Please don't hesitate to contact us if we can be of any further assistance. Regards, Joey PoooliPrint™ Support Team https://www.poooliprint.com/

Response from Poooliprint· Feb 19, 2021

Dear Rebecca, We are very sorry to hear that you are disappointed with your purchase. The images you can see on Instagram may have been printed with a PoooliPrinter L1 or L2 which both offer a different quality. The paper utilized to print the images may also give different results and finally depending the settings of your printer, you can get different quality prints. Please refer to our Youtube videos tutorials to find try out different settings and get the best out of your Poooli Printer. Here is a direct URL to our Youtube video tutorials: https://www.youtube.com/watch?v=8voSV5_5j8c&list=PLHUN6HIH55qR4IY027pdZa61pQP06w0xO&ab_channel=Poooliprint One of our friendly customer support agents is going to reach out to you to the email we have on file in the next 24 hours and will ask you questions and provide you instructions to make sure we can get this sorted out. If you don't hear from us in the next 24 hours, it's possible we do not have a correct email on file so please feel free to directly contact us at [email protected]. Regards, Ben PoooliPrint™ Support Team https://www.poooliprint.com/

Response from Poooliprint· Feb 17, 2021

Dear Emilija, We apologize for all the inconvenience caused. I was able to locate your order #18031 from January. One of our friendly customer support agents is going to reach out to you to the email we have on file in the next 24 hours and will ask you questions and provide you instructions to make sure we can get this sorted out. If you don't hear from us in the next 24 hours, it's possible we do not have a correct email on file so please feel free to directly contact us at [email protected]. Please don't hesitate to contact us if we can be of any further assistance. Regards, Joey PoooliPrint™ Support Team https://www.poooliprint.com/

Response from Poooliprint· Jan 27, 2021

Dear Jennifer, I am sorry that you are having issues with the delivery of your order. However upon checking our records I was able to locate your order #5783 which was delivered to you back on September, 9th 2020 after about 7 days in transit. You can find the full details of your package journey from our order tracking page here: https://www.poooliprint.com/apps/trackingmore?nums=YT2024621266012066 This being said I also noticed that you contacted us on November, 29th 2020 which is roughly 3 months after you placed your order and you claimed that the package was not received. We provided you with some details in order to move forward with a resolution for this matter and we asked you some questions but we never heard back from you. Please kindly check your email and search for an email from [email protected] and please get back to us at your earliest convenience in order to get this resolved. Thank you! Regards, Benjamin PoooliPrint™ Support Team https://www.poooliprint.com/

Response from Poooliprint· Jan 20, 2021

Dear Sophie, We are sorry if you didn't know that our printer can mostly print in black and white. In fact it can also print in Red, Pink or Blue depending the type of paper rolls you use. Such information is available from our website and here is a URL where you can read about it: https://www.poooliprint.com/apps/help-center#hc-can-it-print-in-colors. As a gesture of goodwill our friendly customer support team would be happy to send you complimentary blue prints, pink prints OR red prints paper rolls for you to try. Please send us an email at [email protected] with your order number so we can retrieve your information and process to sending you a free package! Also, we apologize if you have any issues with how to use the printer such as how to get high quality prints or how to swap paper rolls, please make sure you visit our help center for video tutorials about how to use your printer so that you can get the best out of it: https://www.poooliprint.com/pages/tutorials If this doesn't help, please reach out to [email protected] and our team will be more than happy to assist you! Thanks for your consideration. Regards, Benjamin PoooliPrint™ Support Team https://www.poooliprint.com/

Response from Poooliprint· Jan 1, 2021

Dear Customer, We sincerely apologize for the delay it took to deliver your package! As our logistic partners in some countries are still understaffed and under pressure, for some international orders the delivery time may be longer than usual, we kindly ask for your understanding of this situation. Please send us your order confirmation details for us to better resolve your issue. We definitely do not want our customers to feel disappointed, please kindly send us an email to support@poooliprint and we will offer a solution to your problem! Regards, Joey PoooliPrint™ Support Team https://www.poooliprint.com/

Response from Poooliprint· Dec 31, 2020

Hi Eboni, Before we ship any product it undergoes several stages of quality checks. It is our intention to provide only the highest quality items to our customers, and we regret that your product slipped past our quality measures. Edit: I can see by now that you are already in touch with one of our technical support agent and an internal ticket has been created. Someone will get back to you shortly with a solution to make your printer work and if it's defective we will send you a replacement right away, no worries! Thanks for your patience! Regards, Joey

Response from Poooliprint· Dec 26, 2020

Dear Frédéric, First of all thank you for being a valued PoooliPrint™ customer. I was able to find your order from our records and I would like to explain this in more details and perhaps make this right if you want to give us a second chance! We appreciate your feedback about the fact that we should make it more obvious on our website to state that PoooliPrinter™ L1/L2 are black and white printers, not color printers. We also removed the pictures that you mentioned to John as being confusing about the capabilities of printing in color. Thanks for your valued feedback! However, at no time we tried to mislead you or any of our customer as all images of the printer across our website and social medias show a printer with black and white images, it is also stated at multiple places across our website including in the FAQ. Additionally as John explained to you, our printers can also print pink/blue on our PoooliPaper™ Pink/Blue Prints paper rolls. We offered you to send you some FREE colored printing paper as a gesture of goodwill, we hope this can make things right for you! Additionally, we have sent you some instructions about the best ways to achieve the best print quality as possible, please check your email for this piece of advice. Regards, Benjamin PoooliPrint™ Support Team https://www.poooliprint.com/